Improving a human-computer dialogue
Communications of the ACM
Building consumer trust online
Communications of the ACM
The elements of computer credibility
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Communications of the ACM
External manifestations of trustworthiness in the interface
Communications of the ACM
Designing trust into online experiences
Communications of the ACM
What makes Web sites credible?: a report on a large quantitative study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Electronic Commerce
Homepage Usability: 50 Websites Deconstructed
Homepage Usability: 50 Websites Deconstructed
Web Style Guide: Basic Design Principles for Creating Web Sites
Web Style Guide: Basic Design Principles for Creating Web Sites
Consumer trust in an Internet store
Information Technology and Management
E-Commerce User Experience
What Companies Are(n't) Doing about Web Site Assurance
IT Professional
Web credibility research: a method for online experiments and early study results
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Initial trust and the adoption of B2C e-commerce: The case of internet banking
ACM SIGMIS Database
An exploratory study of the emerging role of electronic intermediaries
International Journal of Electronic Commerce
International Journal of Electronic Commerce
The effects of online advertising
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content
Journal of Management Information Systems
Trust in consumer-to-consumer electronic commerce
Information and Management
Assessing anti-phishing preparedness: A study of online banks in Hong Kong
Decision Support Systems
Effect of Brand Associations on Consumer Reactions to Unknown On-Line Brands
International Journal of Electronic Commerce
Journal of Management Information Systems
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
Colour appeal in website design within and across cultures: A multi-method evaluation
International Journal of Human-Computer Studies
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
An investigation on institutionalization of websites of firms
ACM SIGMIS Database
Electronic Commerce Research and Applications
A model of customers' initial trust in unknown online retailers: an empirical study
International Journal of Business Information Systems
Expert Systems with Applications: An International Journal
Customer Information Sharing with E-Vendors: The Roles of Incentives and Trust
International Journal of Electronic Commerce
Counterfeit Products on the Internet: The Role of Seller-Level and Product-Level Information
International Journal of Electronic Commerce
Building Consumer-to-Consumer Trust in E-Finance Marketplaces: An Empirical Analysis
International Journal of Electronic Commerce
The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities
International Journal of Electronic Commerce
Journal of Management Information Systems
Identifying and Testing the Inhibitors of Technology Usage Intentions
Information Systems Research
Seller Strategies for Differentiation in Highly Competitive Online Auction Markets
Journal of Management Information Systems
Effects of simultaneous auctions on willingness-to-pay in online auctions
Proceedings of the 14th Annual International Conference on Electronic Commerce
Factors that affect visually impaired users' acceptance of audio and music websites
International Journal of Human-Computer Studies
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
A Comparative Analysis of Chinese Consumers' Increased vs. Decreased Online Purchases
Journal of Electronic Commerce in Organizations
Seller Strategies for Differentiation in Highly Competitive Online Auction Markets
Journal of Management Information Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The impact of task framing and viewing timing on user website perceptions and viewing behavior
International Journal of Human-Computer Studies
Advice sharing between paired users in online travel planning
Journal of Theoretical and Applied Electronic Commerce Research
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Although there has been a great deal of research on impression formation, little application of that research has been made to electronic commerce. A research model was constructed that hypothesized errors, poor style, and incompleteness to be inversely related to the users' level of perceived quality of an online store. Further, this perceived quality of the online store's Web site would be directly related to users' trust in the store and, ultimately, to users' intentions to purchase from the store. An experimental study with 272 undergraduate and graduate student volunteers supported all the hypotheses. In addition, it was found that the relationship between the factors and perceived quality was mediated by the perception of the flaws. The perception of flaws rather than the actual flaws influenced users' perception of quality. Supplemental analysis also seemed to indicate a pattern of diminishing effects with each subsequent flaw.