Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue

Authors:
Detmar W. Straub;Donna L. Hoffman;Bruce W. Weber;Charles Steinfield
Affiliations:
-;-;-;-
Venue:
Information Systems Research
Year:
2002

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Abstract

Clear and precise metrics are essential for evaluating phenomena such as e-commerce (?Net?-enablement) and the organizational use of networks and the Internet for commercial activities. Researchers require them for theory building and testing; practitioners require them for improving organizational processes. But for IS professionals to engage in the serious creation of metrics, it is critical to recognize:(1) that the phenomenon of net-enablement is an enduring change, probably led in the future by 'brick-cum-click'firms, (2) that some new and old measures need to be differentially applied, and (3) that the papers in this special issue are not the end of metrics creation, but just the beginning.