Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The antecedents of consumers' loyalty toward internet service providers
Information and Management
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
The effects of perceived risk and technology type on users' acceptance of technologies
Information and Management
Information and Management
Expert Systems with Applications: An International Journal
Repurchase intention in B2C e-commerce-A relationship quality perspective
Information and Management
Electronic Commerce Research and Applications
International Journal of Information Management: The Journal for Information Professionals
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
Exploring perceived persuasiveness of a behavior change support system: a structural model
PERSUASIVE'12 Proceedings of the 7th international conference on Persuasive Technology: design for health and safety
International Journal of Handheld Computing Research
International Journal of Handheld Computing Research
The role of theory in gender and information systems research
Information and Organization
Team participation and online gamer loyalty
Electronic Commerce Research and Applications
Users' intrinsic and extrinsic drivers to use a web-based educational environment
Computers & Education
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Relationship quality - based on Commitment-Trust theory - can explain and predict the success of a relationship between an ISP and its customers, measured in terms of loyalty. We proposed a model to express the relationship and included gender as a moderator in the relationship. We then developed a questionnaire to test the model empirically and used a sample in Spain to check its validity and reliability. Analysis provided strong support for our hypotheses that gender exerted a significant moderating role on our model relationships. The influence of trust on commitment and of commitment on loyalty was significantly stronger for females than males, while the effects of satisfaction on commitment and of trust on loyalty were significantly stronger for males. Implications were drawn for practitioners.