The measurement of end-user computing satisfaction
MIS Quarterly
Internet-based e-shopping and consumer attitudes an empirical study
Information and Management
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Antecedents of Customer Satisfaction on the Internet: An Empirical Study of Online Shopping
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Technology acceptance model for internet banking: an invariance analysis
Information and Management
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Development of an integrated model of customer satisfaction with online shopping
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective
Journal of Management Information Systems
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
SPSS Survival Manual: A Step by Step Guide to Data Analysis Using SPSS for Windows Version 15
SPSS Survival Manual: A Step by Step Guide to Data Analysis Using SPSS for Windows Version 15
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The critical importance of customer satisfaction in online shopping stores has been recognised in academic research and its literature, in particular. However, studies in this area remain broad and to some extent fragmented. Therefore, the purpose of this study is to test empirically the integrated model of customer satisfaction with online shopping that has been developed by Lee and Joshi (2006). This study draws on 242 questionnaire surveys of university students in Dubai, UAE. The analysis of these surveys reveals that attitudes toward online shopping and the intention to shop online in the UAE are not only affected by ease of use, usefulness, and enjoyment, but also by some other factors such as perceived Web-store traits, channel traits and consumer traits.