CHI '95 Conference Companion on Human Factors in Computing Systems
CUU '00 Proceedings on the 2000 conference on Universal Usability
Extending the TAM for a World-Wide-Web context
Information and Management
Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
Consumer trust in an Internet store
Information Technology and Management
Building customer trust in mobile commerce
Communications of the ACM - Digital rights management
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
Understanding mobile handheld device use and adoption
Communications of the ACM - Mobile computing opportunities and challenges
Interface design for mobile commerce
Communications of the ACM - Mobile computing opportunities and challenges
Understanding usability in mobile commerce
Communications of the ACM - Mobile computing opportunities and challenges
Creating a virtual store image
Communications of the ACM - Mobile computing opportunities and challenges
What's so different about the mobile Internet?
Communications of the ACM - Mobile computing opportunities and challenges
Consumer-perceived risk in e-commerce transactions
Communications of the ACM - Mobile computing opportunities and challenges
Factors influencing users' adoption of mobile computing
Managing e-commerce and mobile computing technologies
Understanding online purchase intentions: contributions from technology and trust perspectives
European Journal of Information Systems
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
The development of initial trust in an online company by new customers
Information and Management
A critical evaluation of literature on visual aesthetics for the web
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
Design and e-loyalty across cultures in electronic commerce
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Beyond concern: a privacy-trust-behavioral intention model of electronic commerce
Information and Management
Exploring factors affecting the adoption of mobile commerce in Singapore
Telematics and Informatics
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
Design aesthetics leading to m-loyalty in mobile commerce
Information and Management
International Journal of Electronic Commerce
Towards an understanding of the behavioral intention to use 3G mobile value-added services
Computers in Human Behavior
Consumer adoption of mobile TV: Examining psychological flow and media content
Computers in Human Behavior
Service Quality's Impact on Mobile Satisfaction and Intention to Use 3G Service
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
Validating instruments in MIS research
MIS Quarterly
Trust and TAM in online shopping: an integrated model
MIS Quarterly
A Meta-Analytical Review of Empirical Mobile Usability Studies
Journal of Usability Studies
The interplay between web aesthetics and accessibility
The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility
A fuzzy classification approach to assess e-commerce security perception
International Journal of Business Information Systems
An empirical analysis of the determinants of 3G adoption in China
Computers in Human Behavior
Examining mobile banking user adoption from the perspectives of trust and flow experience
Information Technology and Management
International Journal of Mobile Communications
An empirical examination of the determinants of mobile purchase
Personal and Ubiquitous Computing
Web Aesthetics and Usability: An Empirical Study of the Effects of White Space
International Journal of E-Business Research
User Interface Design and E-Commerce Security Perception: An Empirical Study
International Journal of E-Business Research
Exploring convenience in mobile commerce: Moderating effects of gender
Computers in Human Behavior
Proceedings of the 19th Brazilian symposium on Multimedia and the web
Development of scales for the measurement of principles of design
International Journal of Human-Computer Studies
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The growth of mobile commerce (m-commerce) has motivated a better understanding of how trust can be built on a mobile device. Researchers have previously examined design aesthetics (or visual aesthetics) of mobile website and incorporated a hedonic component of enjoyment in m-commerce domain, but the relationship between design aesthetics of mobile website design and customer trust in m-commerce has been rarely investigated. In this study, design aesthetics was enhanced to include a website characteristics component as important to trust development on the mobile Internet. This model was examined through an empirical study involving 200 subjects using structural equation modeling techniques. Our research found that design aesthetics did significantly impact website characteristics component, especially customization, perceived usefulness and ease of use, all of which were ultimately shown to have significant explanatory power in affecting customer trust.