Electronic commerce: a manager's guide
Electronic commerce: a manager's guide
Communications of the ACM
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
Web home pages as advertisements
Communications of the ACM
An empirical study of human Web assistants: implications for user support in Web information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Building Trustworthy Software Agents
IEEE Internet Computing
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Measuring user perceptions of web site reputation
Information Processing and Management: an International Journal
Presence: Teleoperators and Virtual Environments
How do users evaluate the credibility of Web sites?: a study with over 2,500 participants
Proceedings of the 2003 conference on Designing for user experiences
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
Multi-channel consumer behavior: online and offline travel preparations
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Funology
Funology
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
Design aesthetics leading to m-loyalty in mobile commerce
Information and Management
Trust modelling for online transactions: a phishing scenario
Proceedings of the 2006 International Conference on Privacy, Security and Trust: Bridge the Gap Between PST Technologies and Business Services
Interpreting the layout of web pages
Proceedings of the 20th ACM conference on Hypertext and hypermedia
Beyond the User Interface: Towards User-Centred Design of Online Services
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
The key factors of influence consumer online shopping behavior: using the IQA approach
E-ACTIVITIES'09/ISP'09 Proceedings of the 8th WSEAS International Conference on E-Activities and information security and privacy
Analyzing the influence of websites attributes on the choice of newspapers on the internet
EC-Web'07 Proceedings of the 8th international conference on E-commerce and web technologies
A study of interactive qualitative at online shopping behavior
WSEAS Transactions on Information Science and Applications
Consumer trust in e-commerce web sites: A meta-study
ACM Computing Surveys (CSUR)
How HCI design influences web security decisions
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
"Who decides?": security and privacy in the wild
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
Automated buyer profiling control based on human privacy attitudes
Electronic Commerce Research and Applications
Strategies for avoiding preference profiling in agent-based e-commerce environments
Applied Intelligence
Hi-index | 0.01 |
Retaining customer loyalty is crucial in electronic commerce because the value of an Internet store is largely determined by the number of its loyal customers. This paper proposes a multi-phased model of customer loyalty for Internet shopping, which fully takes the characteristics of the Internet and cyber shopping into consideration. In order to validate the model, we conducted a web-based survey of the customers of various Internet stores, and the data was processed using structural equation analysis. The results indicate that several factors can effectively increase customer loyalty towards an Internet store and that the relative importance of the identified factors varies according to the level of involvement with the product purchased through the store. We suggest several managerial implications in developing Internet stores for higher customer loyalty based on these results.