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The development of working relationships
Intellectual teamwork
An explanatory and “argumentative” interface for a model-based diagnostic system
UIST '92 Proceedings of the 5th annual ACM symposium on User interface software and technology
The persona effect: affective impact of animated pedagogical agents
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Affective computing
Improvising linguistic style: social and affective bases for agent personality
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Humor in task-oriented computer-mediated communication and human-computer interaction
CHI 98 Cconference Summary on Human Factors in Computing Systems
Credibility and computing technology
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Embodiment in conversational interfaces: Rea
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Embodied conversational interface agents
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What makes Internet users visit cyber stores again? key design factors for customer loyalty
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External manifestations of trustworthiness in the interface
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Relational agents: a model and implementation of building user trust
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BEAT: the Behavior Expression Animation Toolkit
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CHI '02 Extended Abstracts on Human Factors in Computing Systems
Designing Sociable Robots
Life on the Screen: Identity in the Age of the Internet
Life on the Screen: Identity in the Age of the Internet
Hardware companions?: what online AIBO discussion forums reveal about the human-robotic relationship
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An empirical study on the trustworthiness of life-like interface agents
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Effects of echoic mimicry using hummed sounds on human-computer interaction
Speech Communication
Non-verbal cues for discourse structure
ACL '01 Proceedings of the 39th Annual Meeting on Association for Computational Linguistics
Emotional usability of customer interfaces: focusing on cyber banking system interfaces
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
Affective Learning — A Manifesto
BT Technology Journal
Acceptance and usability of a relational agent interface by urban older adults
CHI '05 Extended Abstracts on Human Factors in Computing Systems
ACM Transactions on Computer-Human Interaction (TOCHI)
Towards mood-oriented interfaces for synchronous interaction
CLIHC '05 Proceedings of the 2005 Latin American conference on Human-computer interaction
Modalities for building relationships with handheld computer agents
CHI '06 Extended Abstracts on Human Factors in Computing Systems
The comforting presence of relational agents
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Misuse and abuse of interactive technologies
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Untethered robotic play for repetitive physical tasks
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Health dialog systems for patients and consumers
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International Journal of Human-Computer Studies
Practical approaches to comforting users with relational agents
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Computers in talk-based mental health interventions
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Gender-Specific Approaches to Developing Emotionally Intelligent Learning Companions
IEEE Intelligent Systems
Psychological responses to simulated displays of mismatched emotional expressions
Interacting with Computers
The effects of empathetic virtual characters on presence in narrative-centered learning environments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Public displays of affect: deploying relational agents in public spaces
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Landscaping personification technologies: from interactions to relationships
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Editorial: Special issue on the abuse and misuse of social agents
Interacting with Computers
Humour, Relationship Maintenance and Personality Matching in automated dialogue: A controlled study
Interacting with Computers
The identification of users by relational agents
Proceedings of the 7th international joint conference on Autonomous agents and multiagent systems - Volume 1
Health Document Explanation by Virtual Agents
IVA '07 Proceedings of the 7th international conference on Intelligent Virtual Agents
Context Awareness in Mobile Relational Agents
IVA '07 Proceedings of the 7th international conference on Intelligent Virtual Agents
Planning the Behaviour of a Social Robot Acting as a Majordomo in Public Environments
AI*IA '07 Proceedings of the 10th Congress of the Italian Association for Artificial Intelligence on AI*IA 2007: Artificial Intelligence and Human-Oriented Computing
Music, Heart Rate, and Emotions in the Context of Stimulating Technologies
ACII '07 Proceedings of the 2nd international conference on Affective Computing and Intelligent Interaction
Simulated Emotion in Affective Embodied Agents
Affect and Emotion in Human-Computer Interaction
Simulating Instructional Roles through Pedagogical Agents
International Journal of Artificial Intelligence in Education
Engineering of Software-Intensive Systems: State of the Art and Research Challenges
Software-Intensive Systems and New Computing Paradigms
The snackbot: documenting the design of a robot for long-term human-robot interaction
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
An affective guide robot in a shopping mall
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Living interfaces: the intimate door lock
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Taking the time to care: empowering low health literacy hospital patients with virtual nurse agents
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CHI '09 Extended Abstracts on Human Factors in Computing Systems
Mapping the demographics of virtual humans
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
Introducing the companions project: intelligent, persistent, personalised interfaces to the internet
BCS-HCI '07 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it - Volume 2
Context awareness in a handheld exercise agent
Pervasive and Mobile Computing
Designing empathic computers: the effect of multimodal empathic feedback using animated agent
Proceedings of the 4th International Conference on Persuasive Technology
Persuading users through counseling dialogue with a conversational agent
Proceedings of the 4th International Conference on Persuasive Technology
A virtual laboratory for studying long-term relationships between humans and virtual agents
Proceedings of The 8th International Conference on Autonomous Agents and Multiagent Systems - Volume 1
Can affective factors contribute to explain continuance intention of web-based services?
Proceedings of the 11th International Conference on Electronic Commerce
Recognizing and Responding to Student Affect
Proceedings of the 13th International Conference on Human-Computer Interaction. Part III: Ubiquitous and Intelligent Interaction
Coordination in conversation and rapport
EmbodiedNLP '07 Proceedings of the Workshop on Embodied Language Processing
Tunnel Operator Training with a Conversational Agent-Assistant
FAC '09 Proceedings of the 5th International Conference on Foundations of Augmented Cognition. Neuroergonomics and Operational Neuroscience: Held as Part of HCI International 2009
Engagement vs. Deceit: Virtual Humans with Human Autobiographies
IVA '09 Proceedings of the 9th International Conference on Intelligent Virtual Agents
Predicting User Psychological Characteristics from Interactions with Empathetic Virtual Agents
IVA '09 Proceedings of the 9th International Conference on Intelligent Virtual Agents
IVA '09 Proceedings of the 9th International Conference on Intelligent Virtual Agents
Affective interaction: How emotional agents affect users
International Journal of Human-Computer Studies
Argumentative human computer dialogue for automated persuasion
SIGdial '08 Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue
Affect-aware tutors: recognising and responding to student affect
International Journal of Learning Technology
Designing Virtual Animal Companions by Emotional Responsibility Strategy
Proceedings of the 2009 conference on Artificial Intelligence in Education: Building Learning Systems that Care: From Knowledge Representation to Affective Modelling
Implicit interaction with daily objects: applications and issues
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Making them remember: emotional virtual characters with memory
IEEE Computer Graphics and Applications - Special issue title on demystifying visual analytics impaired driving in virtual spaces
Wizard of Oz experiments for companions
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
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Effects of conversational agents on human communication in thought-evoking multi-party dialogues
SIGDIAL '09 Proceedings of the SIGDIAL 2009 Conference: The 10th Annual Meeting of the Special Interest Group on Discourse and Dialogue
'It's just like you talk to a friend' relational agents for older adults
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The pet plant: developing an inanimate emotionally interactive tool for the elderly
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Toward a systematic understanding of suggestion tactics in persuasive technologies
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What would jiminy cricket do? lessons from the first social wearable
OCSC'07 Proceedings of the 2nd international conference on Online communities and social computing
Affective negotiation support systems
Journal of Ambient Intelligence and Smart Environments
Maintaining reality: Relational agents for antipsychotic medication adherence
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Response to a relational agent by hospital patients with depressive symptoms
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Proceedings of the 2010 ACM-BCS Visions of Computer Science Conference
3rd international workshop on affective interaction in natural environments (AFFINE)
Proceedings of the international conference on Multimedia
Multimodal and mobile conversational Health and Fitness Companions
Computer Speech and Language
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IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
"Why can't we be friends? " an empathic game companion for long-term interaction
IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
A communication robot in a shopping mall
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Concepts for life-like interactive objects
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Exploring influences of robot anxiety into HRI
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Robots that express emotion elicit better human teaching
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A reusable framework for health counseling dialogue systems based on a behavioral medicine ontology
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From human-computer interactions to human-companion relationships
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Using computational agents to motivate diet change
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International Journal of Human-Computer Studies
The effect of expression of anger and happiness in computer agents on negotiations with humans
The 10th International Conference on Autonomous Agents and Multiagent Systems - Volume 3
Human factors in computer decision-making
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The potential benefits of multi_modal social interaction on the web for senior users
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Ontology-based generation of dynamic feedback on physical activity
AIME'11 Proceedings of the 13th conference on Artificial intelligence in medicine
"I like your shirt" - dialogue acts for enabling social talk in conversational agents
IVA'11 Proceedings of the 10th international conference on Intelligent virtual agents
Relational agents improve engagement and learning in science museum visitors
IVA'11 Proceedings of the 10th international conference on Intelligent virtual agents
Relationships between Robot's Self-Disclosures and Human's Anxiety toward Robots
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
SARA: social affective relational agent: a study on the role of empathy in artificial social agents
ACII'11 Proceedings of the 4th international conference on Affective computing and intelligent interaction - Volume Part I
Living with a robot companion: empirical study on the interaction with an artificial health advisor
ICMI '11 Proceedings of the 13th international conference on multimodal interfaces
Creating adaptive affective autonomous NPCs
Autonomous Agents and Multi-Agent Systems
Social and caring tutors: ITS 2010 keynote addres
ITS'10 Proceedings of the 10th international conference on Intelligent Tutoring Systems - Volume Part I
Personalization in HRI: a longitudinal field experiment
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Children learning with a social robot
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
The illusion of robotic life: principles and practices of animation for robots
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Gaze tutor: A gaze-reactive intelligent tutoring system
International Journal of Human-Computer Studies
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Using emotions to enhance decision-making
IJCAI'11 Proceedings of the Twenty-Second international joint conference on Artificial Intelligence - Volume Volume One
A personal context-aware multi-device coaching service that supports a healthy lifestyle
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
User interactions with an affective nutritional coach
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Engineering Applications of Artificial Intelligence
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IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
A model for social regulation of user-agent relationships
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
Empirical validation of an accommodation theory-based model of user-agent relationship
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
Flexible conversation management using a BDI agent approach
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
Socially present board game opponents
ACE'12 Proceedings of the 9th international conference on Advances in Computer Entertainment
Long-term interactions with empathic robots: evaluating perceived support in children
ICSR'12 Proceedings of the 4th international conference on Social Robotics
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International Journal of Human-Computer Studies
Personal service: a robot that greets people individually based on observed behavior patterns
Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction
Measurement of rapport-expectation with a robot
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Agent-Based Virtual Humans in Co-Space: An Evaluative Study
WI-IAT '12 Proceedings of the The 2012 IEEE/WIC/ACM International Joint Conferences on Web Intelligence and Intelligent Agent Technology - Volume 02
Relating to speech evoked car personalities
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 2013 international conference on Autonomous agents and multi-agent systems
AffectButton: A method for reliable and valid affective self-report
International Journal of Human-Computer Studies
Pseudonymity in social machines
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The physiological measurements as a critical indicator in users' experience evaluation
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Feedback presentation for mobile personalised digital physical activity coaching platforms
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Para-social relationships and continuous use of mobile devices
International Journal of Mobile Communications
Vers des Agents Conversationnels Animés Socio-Affectifs
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Curiosity: From psychology to computation
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I Can Help You Change! An Empathic Virtual Agent Delivers Behavior Change Health Interventions
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Virtual butler: what can we learn from adaptive user interfaces?
Your Virtual Butler
Towards affect sensitive and socially perceptive companions
Your Virtual Butler
Your Virtual Butler
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This research investigates the meaning of “human-computer relationship” and presents techniques for constructing, maintaining, and evaluating such relationships, based on research in social psychology, sociolinguistics, communication and other social sciences. Contexts in which relationships are particularly important are described, together with specific benefits (like trust) and task outcomes (like improved learning) known to be associated with relationship quality. We especially consider the problem of designing for long-term interaction, and define relational agents as computational artifacts designed to establish and maintain long-term social-emotional relationships with their users. We construct the first such agent, and evaluate it in a controlled experiment with 101 users who were asked to interact daily with an exercise adoption system for a month. Compared to an equivalent task-oriented agent without any deliberate social-emotional or relationship-building skills, the relational agent was respected more, liked more, and trusted more, even after four weeks of interaction. Additionally, users expressed a significantly greater desire to continue working with the relational agent after the termination of the study. We conclude by discussing future directions for this research together with ethical and other ramifications of this work for HCI designers.