Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Internet self-efficacy and electronic service acceptance
Decision Support Systems
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
What keeps online customers repurchasing through the internet?
ACM SIGecom Exchanges
A balanced thinking-feelings model of information systems continuance
International Journal of Human-Computer Studies
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Understanding Web-based learning continuance intention: The role of subjective task value
Information and Management
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
Explaining IS continuance in environments where usage is mandatory
Computers in Human Behavior
Relationship between the level of intimacy and lurking in online social network services
Computers in Human Behavior
Information and Management
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Are you ready for knowledge sharing? An empirical study of virtual communities
Computers & Education
Students' expectation, confirmation, and continuance intention to use electronic textbooks
Computers in Human Behavior
Testing alternative models of individuals' social media involvement and satisfaction
Computers in Human Behavior
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To date, plenty of theories, such as the expectation-confirmation model (ECM), have been proposed to explain why and how consumers are motivated to continue to use web-based services. In particular, various affective factors have been proposed to explain user satisfaction and continued use of web-based services recently in the IS community. In IS continuance research, several affective factors, such as perceived playfulness, perceived enjoyment and pleasure, have been examined. Affective factors discussed in the existing continuance intention-related studies are mostly short-term emotional factors like this. However, if a user's continued usage of a web-based service can be interpreted as a long-term relationship between a user and the service, then the factors such as familiarity and intimacy which are the emotions created accumulatively over time based on an established relationship with the user can be helpful for better explaining the user's continuance intention. Also, if relationships between consumers and web-based services have been built up due to repetitive usage, then we can assume that both affective and cognitive factors may explain consumers' continuance intention. Hence, the purpose of this paper is to propose an extended ECM. We focus on two new constructs, familiarity and intimacy, as persistent affective factors. To investigate how cognitive and affective factors are interrelated in continuance intention, we conducted surveys focusing on users' continued intention to use web-based services. The results indicate that continuance intention is affected conjointly by cognitive factors, such as perceived usefulness, and affective factors, such as familiarity and intimacy. However, the effects of affective factors such as intimacy were larger than those of cognitive factors such as perceived usefulness. In addition, the results indicate that intimacy, a purer affective concept than familiarity, affects users' continuance intention more than familiarity.