Explaining the role of user participation in information system use
Management Science
Task-technology fit and individual performance
MIS Quarterly
ICIS '00 Proceedings of the twenty first international conference on Information systems
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
PLS, Small Sample Size, and Statistical Power in MIS Research
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
Examining the technology acceptance model using physician acceptance of telemedicine technology
Journal of Management Information Systems - Special section: Strategic and competitive information systems
An empirical assessment of a modified technology acceptance model
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Usability, quality, value and e-learning continuance decisions
Computers & Education
Electronic Commerce Research and Applications
A conceptual model for the process of IT innovation adoption in organizations
Journal of Engineering and Technology Management
Students' expectation, confirmation, and continuance intention to use electronic textbooks
Computers in Human Behavior
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Several research efforts over the last decade have attempted to explain user acceptance in mandated environments. This research is an attempt in the same direction. It addresses users' satisfaction in mandated environments to further contribute to our understanding of how we can manage mandated use of information systems (IS) effectively beyond initial adoption. To better explain users' IS continuance a revised post-acceptance model is proposed and empirically tested using the structural equation modelling technique. The results demonstrate the reliability and validity of the proposed measurement model and further demonstrate that confirmed expectations and ease of use perceptions explain 61% of the users' satisfaction in this setting. Our findings have important implications for the management of users in mandated environments as well as for further research in the area of mandated use. To that end, we offer directions for future research.