Assessing IT usage: the role of prior experience
MIS Quarterly
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Acceptance of e-commerce services: the case of electronic brokerages
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Information Resources Management Journal
Computers in Human Behavior
Exploring continued online service usage behavior: The roles of self-image congruity and regret
Computers in Human Behavior
Effects of innovativeness and trust on web survey participation
Computers in Human Behavior
A review of the factors which influence the use and usefulness of information systems
Environmental Modelling & Software
The effect of emotions and cognitions on continuance intention in information systems
WSEAS Transactions on Information Science and Applications
Predicting the continuance usage of information systems: a comparison of three alternative models
WSEAS Transactions on Information Science and Applications
International Journal of Electronic Finance
The role of task-technology fit as users' motivation to continue information system use
Computers in Human Behavior
Understanding factors affecting e-reverse auction use: An integrative approach
Computers in Human Behavior
Can affective factors contribute to explain continuance intention of web-based services?
Proceedings of the 11th International Conference on Electronic Commerce
Journal of Management Information Systems
An integrated model of mobile internet services usage and continuance
International Journal of Mobile Communications
The influence of the commercial features of the Internet on the adoption of e-commerce by consumers
Electronic Commerce Research and Applications
e-Learning continuance intention: Moderating effects of user e-learning experience
Computers & Education
Understanding the intention to follow the advice obtained in an online travel community
Computers in Human Behavior
Using SERVQUAL to assess the quality of e-learning experience
Computers in Human Behavior
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
Electronic Commerce Research and Applications
Intention to upload video content on the internet: The role of social norms and ego-involvement
Computers in Human Behavior
Computers in Human Behavior
Factors influencing the continuance intention to the usage of Web 2.0: An empirical study
Computers in Human Behavior
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
Computers in Human Behavior
Recovery of online service: Perceived justice and transaction frequency
Computers in Human Behavior
Knowledge Capture in E-Services Development: A Prosperous Marriage?
International Journal of Systems and Service-Oriented Engineering
To buy or not to buy experience goods online: Perspective of innovation adoption barriers
Computers in Human Behavior
Examining users' intention to continue using social network games: A flow experience perspective
Telematics and Informatics
Testing alternative models of individuals' social media involvement and satisfaction
Computers in Human Behavior
Semantic Recommendation of Information Sources for Lifelong Learning
Journal of Integrated Design & Process Science
Hi-index | 0.00 |
This study has devoted much effort to developing an integrated model designed to predict and explain an individual's continued use of online services based on the concepts of the expectation disconfirmation model and the theory of planned behavior. Empirical data was collected from a field survey of Cyber University System (CUS) users to verify the fit of the hypothetical model. The measurement model indicates the theoretical constructs have adequate reliability and validity while the structured equation model is illustrated as having a high model fit for empirical data. Study's findings show that a customer's behavioral intention towards e-service continuance is mainly determined by customer satisfaction and additionally affected by perceived usefulness and subjective norm. Generally speaking, the integrated model can fully reflect the spirit of the expectation disconfirmation model and take advantage of planned behavior theory. After consideration of the impact of systemic features, personal characteristics, and social influence on customer behavior, the integrated model had a better explanatory advantage than other EDM-based models proposed in prior research.