An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Computer anxiety in management: myth or reality?
Communications of the ACM
Factors of success for end-user computing
Communications of the ACM
Information systems and user resistance: theory and practice
The Computer Journal
Employing usability engineering in the development of office products
The Computer Journal
User satisfaction with computer-mediated communication systems
Management Science
A strategy-based process for effectively determining system requirements in eCRM development
Information and Software Technology
An empirical study of the factors affecting social network service use
Computers in Human Behavior
Understanding the dynamics of users' belief in software application adoption
International Journal of Information Management: The Journal for Information Professionals
Information technology adoption behavior life cycle: Toward a Technology Continuance Theory (TCT)
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management Journal
The adoption of software measures: A technology acceptance model (TAM) perspective
Information and Management
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The research presents a theoretical model linking computer self-efficacy and outcome expectancy in a positive fashion to end-user perceptions of satisfaction with an information system. Further, the model proposes that the antecedents of management support, ease of system use, and end-user previous computer experience all have similar positive, meaningful impacts on both computer self-efficacy and outcome expectancy. The theoretical model is tested using 384 responses from hospital staff members of a large, nonprofit hospital in the southeastern United States. The empirical technique used is structural equations with latent variables. The results of the analysis verify the model and indicate that it provides a reasonable representation of end-user satisfaction with an information system. Specifically, the empirical results show that management support, ease of system use, and end-user previous computer experience all have significant, positive impacts on both computer self-efficacy and outcome expectancy. Computer self-efficacy and outcome expectancy are shown to have significant and positive influences on end-user system satisfaction. From these results, managerial implications and future directions for research are discussed.