Unifying the fragmented models of information systems implementation
Critical issues in information systems research
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
Understanding e-learning continuance intention: An extension of the Technology Acceptance Model
International Journal of Human-Computer Studies
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
A study of factors that affect user intentions toward email service switching
Information and Management
What keeps online customers repurchasing through the internet?
ACM SIGecom Exchanges
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Understanding Web-based learning continuance intention: The role of subjective task value
Information and Management
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
Information and Management
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Knowledge management systems (KMS) continuance in organizations: a social relational perspective
KSEM'06 Proceedings of the First international conference on Knowledge Science, Engineering and Management
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More than a decade has been passed since the birth of web-based services as novel network-based services. To explain why and how consumers are motivated to accept the web-based services, lots of technology acceptance theories such as technology acceptance model (TAM) and expectation-confirmation model (ECM) have been successfully proposed. However, the models do not fully explain why and how the consumers continue to use a specific web-based service. Meanwhile, affective factors such as intimacy have been regarded as essential factors for strengthening human relationships in consumer behavior. If a sort of relationships between consumers and web-based services has been built up due to repetitive usage, then we could assume that affective, as well as cognitive, factors may contribute to explain the consumers' continuous use. In light of this assumption, legacy ECM and human relationship-related theoretical models which include affective factors may be integrated for better explanation. Hence, the purpose of this paper is to propose an extended ECM which contains affective factors, as well as cognitive factors, related to maintaining relationship between consumers and service providers to explain why the consumers continue to use a specific information system. In this study, we mainly focus on two new constructs, familiarity and intimacy, and seek to examine how cognitive and affective factors are inter-related toward continuance intention. Moderating effects of emotion to alternatives, familiarity with alternative and intimacy with alternative, to IS continuance intention are also considered.