A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
Computers in Human Behavior
The effect of service employees' technology readiness on technology acceptance
Information and Management
Measuring customer satisfaction with internet banking: an exploratory study
International Journal of Electronic Finance
Techno-Ready Marketing: How and Why Your Customers Adopt Technology
Techno-Ready Marketing: How and Why Your Customers Adopt Technology
Towards e-banking: the evolution of business models in financial services
International Journal of Electronic Finance
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
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Self-Service Banking (SSB) is one instance of the Self-Service Technologies (SSTs) in e-banking. This study examines consumer satisfaction and the long-term usage intention of SSB. In the proposed model, four dimensions of Technology Readiness (TR) (including optimism, innovativeness, discomfort and insecurity) influence a consumer's continuance intention through the mediation of satisfaction. The research model was evaluated using web-based survey data collected from 388 users about their perceptions of SSB. Overall, the results revealed that the effects of optimism and innovativeness are very important, but that discomfort and insecurity do not influence an individual's satisfaction and behavioural intention towards the continued use of SSB. The implications of this study are also discussed.