Caring for Agents and Agents that Care: Building Empathic Relations with Synthetic Agents
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The ability of artificial companions (virtual agents or robots) to establish meaningful relationships with users is still limited. In humans, a key aspect of such ability is empathy, often seen as the basis of social cooperation and pro-social behaviour. In this paper, we present a study where a social robot with empathic capabilities interacts with two users playing a chess game against each other. During the game, the agent behaves in an empathic manner towards one of the players and in a neutral way towards the other. In an experiment conducted with 40 participants, results showed that users to whom the robot was empathic provided higher ratings in terms of companionship.