Affective computing
Wizard of Oz studies—why and how
Readings in intelligent user interfaces
Acceptance and usability of a relational agent interface by urban older adults
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
Designing Persuasive Dialogue Systems: Using Argumentation with Care
PERSUASIVE '08 Proceedings of the 3rd international conference on Persuasive Technology
Designing empathic computers: the effect of multimodal empathic feedback using animated agent
Proceedings of the 4th International Conference on Persuasive Technology
Bringing tabletop technologies to kindergarten children
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Effects of (in)accurate empathy and situational valence on attitudes towards robots
Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Maintaining reality: Relational agents for antipsychotic medication adherence
Interacting with Computers
Closing the loop: from affect recognition to empathic interaction
Proceedings of the 3rd international workshop on Affective interaction in natural environments
ICSR'10 Proceedings of the Second international conference on Social robotics
Designing interruptive behaviors of a public environmental monitoring robot
Proceedings of the 6th international conference on Human-robot interaction
SARA: social affective relational agent: a study on the role of empathy in artificial social agents
ACII'11 Proceedings of the 4th international conference on Affective computing and intelligent interaction - Volume Part I
User interactions with an affective nutritional coach
Interacting with Computers
A model for social regulation of user-agent relationships
IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents
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Interactions in which computer agents comfort users through expressed empathy have been shown to be important in alleviating user frustration and increasing user liking of the agent, and may have important healthcare applications. Given the current state of technology, designers of these systems are forced to choose between (a) allowing users to freely express their feelings, but having the agents provide imperfect empathic responses, or (b) greatly restricting how users can express themselves, but having the agents provide very accurate empathic feedback. This study investigates which of these options leads to better outcomes, in terms of comforting users and increasing user-agent social bonds. Results, on almost all measures, indicate that empathic accuracy is more important than user expressivity.