Relational agents: a model and implementation of building user trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A Social Robot that Stands in Line
Autonomous Robots
Hardware companions?: what online AIBO discussion forums reveal about the human-robotic relationship
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Human-Computer Studies - Special issue: Subtle expressivity for characters and robots
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
Affective expression in appearance constrained robots
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Comparing a computer agent with a humanoid robot
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Museum guide robot based on sociological interaction analysis
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Relational vs. group self-construal: untangling the role of national culture in HRI
Proceedings of the 3rd ACM/IEEE international conference on Human robot interaction
Proceedings of the 3rd ACM/IEEE international conference on Human robot interaction
Interactive robots as social partners and peer tutors for children: a field trial
Human-Computer Interaction
The snackbot: documenting the design of a robot for long-term human-robot interaction
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
Taking the time to care: empowering low health literacy hospital patients with virtual nurse agents
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Gracefully mitigating breakdowns in robotic services
Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
"My Roomba is Rambo": intimate home appliances
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
A conversational robot in an elderly care center: an ethnographic study
Proceedings of the 6th international conference on Human-robot interaction
Effect of robot's active touch on people's motivation
Proceedings of the 6th international conference on Human-robot interaction
Mining behavioral economics to design persuasive technology for healthy choices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalization in HRI: a longitudinal field experiment
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Three case studies of UX with moving products
Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
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Prior research has investigated the effect of interactive social agents presented on computer screens or embodied in robots. Much of this research has been pursued in labs and brief field studies. Comparatively little is known about social agents embedded in the workplace, where employees have repeated interactions with the agent, alone and with others. We designed a social robot snack delivery service for a workplace, and evaluated the service over four months allowing each employee to use it for two months. We report on how employees responded to the robot and the service over repeated encounters. Employees attached different social roles to the robot beyond a delivery person as they incorporated the robot's visit into their workplace routines. Beyond one-on-one interaction, the robot created a ripple effect in the workplace, triggering new behaviors among employees, including politeness, protection of the robot, mimicry, social comparison, and even jealousy. We discuss the implications of these ripple effects for designing services incorporating social agents.