A conversational robot in an elderly care center: an ethnographic study

Authors:
Alessandra Maria Sabelli;Takayuki Kanda;Norihiro Hagita
Affiliations:
University of Hawaii at Manoa, Honolulu, HI, USA;ATR Intelligent Robotics and Communication Laboratory, Kyoto, Japan;ATR Intelligent Robotics and Communication Laboratory, Kyoto, Japan
Venue:
Proceedings of the 6th international conference on Human-robot interaction
Year:
2011

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Abstract

This paper reports an ethnographic study on the use of a conversational robot. We placed a robot for 3.5 months in an elderly care center. Assuming a real deployment scenario, the robot was managed by a single non-programmer person during the field trial, who teleoperated the robot and updated the contents. The robot was designed to engage in daily greetings and chatting with elderly people. Through the ethnographic approach, we clarified how the elderly people interacted with this conversational robot, how the deployment process adopted to introduce the robot was designed, and how the organization's personnel involved themselves in this deployment.