Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Social and psychological factors influencing the design of office communications systems
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Designing organizational interfaces
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Work-Oriented Design of Computer Artifacts
Work-Oriented Design of Computer Artifacts
Service robots in the domestic environment: a study of the roomba vacuum in the home
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
How robotic products become social products: an ethnographic study of cleaning in the home
Proceedings of the ACM/IEEE international conference on Human-robot interaction
"My Roomba is Rambo": intimate home appliances
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
Robots in the wild: understanding long-term use
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
The oz of wizard: simulating the human for interaction research
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
Field trial for simultaneous teleoperation of mobile social robots
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
Receptionist or information kiosk: how do people talk with a robot?
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Simultaneous people tracking and localization for social robots using external laser range finders
IROS'09 Proceedings of the 2009 IEEE/RSJ international conference on Intelligent robots and systems
Gracefully mitigating breakdowns in robotic services
Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
Critic, compatriot, or chump?: responses to robot blame attribution
Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
A conversational robot in an elderly care center: an ethnographic study
Proceedings of the 6th international conference on Human-robot interaction
Do elderly people prefer a conversational humanoid as a shopping assistant partner in supermarkets?
Proceedings of the 6th international conference on Human-robot interaction
Towards a formalization of social spaces for socially aware robots
COSIT'11 Proceedings of the 10th international conference on Spatial information theory
Hospital robot at work: something alien or an intelligent colleague?
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Effects of changing reliability on trust of robot systems
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Designing interfaces for multi-user, multi-robot systems
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Potential measures for detecting trust changes
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Effect of scenario media on human-robot interaction evaluation
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Ripple effects of an embedded social agent: a field study of a social robot in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A framework with a pedestrian simulator for deploying robots into a real environment
SIMPAR'12 Proceedings of the Third international conference on Simulation, Modeling, and Programming for Autonomous Robots
Robot confidence and trust alignment
Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction
Familiarization to robot motion
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
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Robots are becoming increasingly integrated into the workplace, impacting organizational structures and processes, and affecting products and services created by these organizations. While robots promise significant benefits to organizations, their introduction poses a variety of design challenges. In this paper, we use ethnographic data collected at a hospital using an autonomous delivery robot to examine how organizational factors affect the way its members respond to robots and the changes engendered by their use. Our analysis uncovered dramatic differences between the medical and post-partum units in how people integrated the robot into their workflow and their perceptions of and interactions with it. Different patient profiles in these units led to differences in workflow, goals, social dynamics, and the use of the physical environment. In medical units, low tolerance for interruptions, a discrepancy between the perceived cost and benefits of using the robot, and breakdowns due to high traffic and clutter in the robot's path caused the robot to have a negative impact on the workflow and staff resistance. On the contrary, post-partum units integrated the robot into their workflow and social context. Based on our findings, we provide design guidelines for the development of robots for organizations.