The information lens: an intelligent system for information sharing in organizations
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Voice messaging enhancing the user interface design based on field performance
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The network nation: human communication via computer
The network nation: human communication via computer
Designing organizational interfaces
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cooperation in the office-office communication systems as a management tool
COCS '84 Proceedings of the second ACM-SIGOA conference on Office information systems
Successful implementation of voice store and forward technology: a case study
ACM SIGOA Newsletter
Positioning human factors in the user interface development chain
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Learning from user experience with groupware
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Time-management: a case for CSCW
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
When Are Group Scheduling Tools Useful?
Computer Supported Cooperative Work
Social, individual and technological issues for groupware calendar systems
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Inferring calendar event attendance
Proceedings of the 6th international conference on Intelligent user interfaces
NuggetMine: intelligent groupware for opportunistically sharing information nuggets
Proceedings of the 7th international conference on Intelligent user interfaces
Implementing collaboration technologies in industry
Groupware adoption & adaptation
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
Informing the development of calendar systems for domestic use
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Design for unanticipated use...
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Why groupware succeeds: discretion or mandate?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Proceedings of the 3rd ACM/IEEE international conference on Human robot interaction
Proceedings of the 2008 ACM conference on Computer supported cooperative work
I love you, let's share calendars: calendar sharing as relationship work
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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Office automation is used by groups of people with complex communication needs to help them reach business goals such as scheduling, tracking, reviewing, and delegating. Effective individual and group decisions are heavily dependent on communication protocols and social conventions. Because these conventions are so ingrained, they are sometimes not readily available to conscious inspection during the design of communication systems. Even more problematic, system designers may not have first hand knowledge of the conventions and protocol for the range of environments in which their systems will be used. Nevertheless, office systems must work in tandem with these conventions. Wang Laboratories has a continuing program of research directed at identifying the psychological and social factors that come into play during the adoption and use of computer communication systems and the implications of these factors for the design of those systems. Highlights of a three year program of research are presented covering implications for voice mail, electronic mail, and electronic calendars.