Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Putting innovation to work: adoption strategies for multimedia communication systems
Communications of the ACM
Social and psychological factors influencing the design of office communications systems
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Why groupware succeeds: discretion or mandate?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
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This paper describes my research on the adoption of groupware technologies in business organizations, and their subsequent integration with individual and organizational work practices as a result of wide, sustained use. An initial study of two organizations successfully using a particular group-ware technology---electronic calendars and meeting schedulers---revealed several technical, behavioral, and organizational factors that enabled initial adoption. Additional findings from this study suggested that groupware technology was integrated into work practices quite differently at each site, despite similarities in adoption patterns and other organizational features. My dissertation research will continue to elaborate the conditions that enable adoption of groupware technologies. My investigations will also explore the way electronic calendars are subsequently integrated into local work practices, and the organizational ramifications of these particular adaptations.