Strategies for encouraging successful adoption of office communication systems
ACM Transactions on Information Systems (TOIS)
Supporting distributed office problem solving in organizations
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Social and psychological factors influencing the design of office communications systems
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
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Traditional methods for the analysis of office work have focussed on the quantitative rather than on the qualitative and social aspects, while neglecting cooperation and the social context of managerial work. Based on an empirical study, a framework for office work analysis is presented. It shows the kind of support required for different components of managerial work and the dependence of management on contributions of secretaries. Finally, possibilities for increasing the effectiveness of managerial work through new technology are presented.