Experiences with an interactive museum tour-guide robot
Artificial Intelligence - Special issue on applications of artificial intelligence
Extreme work teams: using SWAT teams as a model for coordinating distributed robots
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
All robots are not created equal: the design and perception of humanoid robot heads
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Emotion and sociable humanoid robots
International Journal of Human-Computer Studies - Application of affective computing in humanComputer interaction
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
A value-oriented theory of modularity in design
EDSER '05 Proceedings of the seventh international workshop on Economics-driven software engineering research
How may I serve you?: a robot companion approaching a seated person in a helping context
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Interactions with a moody robot
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Analysis of human behavior to a communication robot in an open field
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
The effect of head-nod recognition in human-robot conversation
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Interactive humanoid robots for a science museum
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
How contingent should a communication robot be?
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
The art of designing robot faces: dimensions for human-robot interaction
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Perceptions of ASIMO: an exploration on co-operation and competition with humans and humanoid robots
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Natural person-following behavior for social robots
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Interactive robot task training through dialog and demonstration
Proceedings of the ACM/IEEE international conference on Human-robot interaction
How robotic products become social products: an ethnographic study of cleaning in the home
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Humanoid robots as a passive-social medium: a field experiment at a train station
Proceedings of the ACM/IEEE international conference on Human-robot interaction
Interactive robots as social partners and peer tutors for children: a field trial
Human-Computer Interaction
Gracefully mitigating breakdowns in robotic services
Proceedings of the 5th ACM/IEEE international conference on Human-robot interaction
Human-aware task planning: An application to mobile robots
ACM Transactions on Intelligent Systems and Technology (TIST)
Understanding users' perception of privacy in human-robot interaction
Proceedings of the 6th international conference on Human-robot interaction
Research team integration: what it is and why it matters
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Mining behavioral economics to design persuasive technology for healthy choices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An experimental study of the use of multiple humanoid robots as a social communication medium
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: applications and services - Volume Part IV
Transferring human-human interaction studies to HRI scenarios in public space
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Personalization in HRI: a longitudinal field experiment
HRI '12 Proceedings of the seventh annual ACM/IEEE international conference on Human-Robot Interaction
Interaction scenarios for HRI in public space
ICSR'11 Proceedings of the Third international conference on Social Robotics
Ripple effects of an embedded social agent: a field study of a social robot in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human-aware planning for robots embedded in ambient ecologies
Pervasive and Mobile Computing
Identifying specific reasons behind unmet needs may inform more specific eldercare robot design
ICSR'12 Proceedings of the 4th international conference on Social Robotics
The influence of height in robot-mediated communication
Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction
The influence of robot appearance on assessment
Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
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We present the design of the Snackbot, a robot that will deliver snacks in our university buildings. The robot is intended to provide a useful, continuing service and to serve as a research platform for long-term Human-Robot Interaction. Our design process, which occurred over 24 months, is documented as a contribution for others in HRI who may be developing social robots that offer services. We describe the phases of the design project, and the design decisions and tradeoffs that led to the current version of the robot.