Interactive storytelling environments: coping with cardiac illness at Boston's Children's Hospital
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design considerations for a financial management system for rural, semi-literate users
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Acceptance and usability of a relational agent interface by urban older adults
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Establishing and maintaining long-term human-computer relationships
ACM Transactions on Computer-Human Interaction (TOCHI)
AI Magazine - Special issue on achieving human-level AI through integrated systems and research
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Text-free user interfaces for illiterate and semiliterate users
Information Technologies and International Development
The effects of virtual characters on audiences' movie experience
Interacting with Computers
Designing patient-centric information displays for hospitals
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Maintaining reality: Relational agents for antipsychotic medication adherence
Interacting with Computers
Response to a relational agent by hospital patients with depressive symptoms
Interacting with Computers
Designing an expressive avatar of a real person
IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
A reusable framework for health counseling dialogue systems based on a behavioral medicine ontology
Journal of Biomedical Informatics
Characterizing patient-friendly "micro-explanations"of medical events
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
AnatOnMe: facilitating doctor-patient communication using a projection-based handheld device
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing inpatient technology to meet the medication information needs of cardiology patients
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
Ripple effects of an embedded social agent: a field study of a social robot in the workplace
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Activity-based interaction: designing with child life specialists in a children's hospital
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using mobile phones to present medical information to hospital patients
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Waiting for learning: designing interactive educational materials for patient waiting areas
Proceedings of the 11th International Conference on Interaction Design and Children
Mixed-initiative conversational system using question-answer pairs mined from the web
Proceedings of the 21st ACM international conference on Information and knowledge management
Patient-clinician communication: the roadmap for HCI
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare
Adaptive daily rhythm atmospheres for stroke patients: a staff evaluation
Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare
I Can Help You Change! An Empathic Virtual Agent Delivers Behavior Change Health Interventions
ACM Transactions on Management Information Systems (TMIS) - Special Issue on Informatics for Smart Health and Wellbeing
Receptive to bad reception: Jerky motion can make persuasive messages more effective
Computers in Human Behavior
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Ninety million Americans have inadequate health literacy, resulting in a reduced ability to read and follow directions in the healthcare environment. We describe an animated, empathic virtual nurse interface for educating and counseling hospital patients with inadequate health literacy in their hospital beds at the time of discharge. The development methodology, design rationale, and two iterations of user testing are described. Results indicate that hospital patients with low health literacy found the system easy to use, reported high levels of satisfaction, and most said they preferred receiving the discharge information from the agent over their doctor or nurse. Patients also expressed appreciation for the time and attention provided by the virtual nurse, and felt that it provided an additional authoritative source for their medical information.