Design considerations for a financial management system for rural, semi-literate users

Authors:
Kaushik Ghosh;Tapan S. Parikh;Apala Lahiri Chavan
Affiliations:
Media Lab Asia, Andheri East, Mumbai, India;Media Lab Asia, Andheri East, Mumbai, India;Human Factors International, Andheri East, Mumbai, India
Venue:
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Year:
2003

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Abstract

In this paper, we describe the design process, results, and general observations obtained in designing a user interface for managing community-based micro-finance institutions in rural India. The primary users studied were semi-literate village women. We discuss our contextual study observations and conclude by presenting a grounded design approach that best leverages the existing learning patterns of the users.