Design considerations for a financial management system for rural, semi-literate users
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
A model of consumer acceptance of mobile payment
International Journal of Mobile Communications
A comparison of mobile money-transfer UIs for non-literate and semi-literate users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 11th international conference on Ubiquitous computing
UNDER DEVELOPMENT: Encountering development ethnographically
interactions - Catalyzing a Perfect Storm
Survival needs and social inclusion: technology use among the homeless
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Intermediated technology use in developing communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
VillageCell: cost effective cellular connectivity in rural areas
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Practical receipt authentication for branchless banking
Proceedings of the 3rd ACM Symposium on Computing for Development
Form digitization in BPO: from outsourcing to crowdsourcing?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The paper slip should be there!: perceptions of transaction receipts in branchless banking
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Understanding Jugaad: ICTD and the tensions of appropriation, innovation and utility
Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2
Simplifying payments in emerging markets
interactions
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We report on an ethnographic study of payment and banking practices in India. Currently a mobile payment mechanism is being developed in India and we were interested to see how it would fit with various current payment systems for various types of users. Therefore we studied a variety of current payment situations and gained an understanding of the banking and payment practices and needs of a diverse community. Our aim was to inform the development of interface elements, applications and services that would support the needs we uncovered. We describe our findings and the design ideas they provoked.