Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Transforming work: collaboration, learning, and design
Communications of the ACM
Labeling images with a computer game
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Crowdsourcing user studies with Mechanical Turk
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Financial incentives and the "performance of crowds"
Proceedings of the ACM SIGKDD Workshop on Human Computation
Proceedings of the 19th international conference on World wide web
The labor economics of paid crowdsourcing
Proceedings of the 11th ACM conference on Electronic commerce
Toward automatic task design: a progress report
Proceedings of the ACM SIGKDD Workshop on Human Computation
Soylent: a word processor with a crowd inside
UIST '10 Proceedings of the 23nd annual ACM symposium on User interface software and technology
Peoplecloud for the globally integrated enterprise
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
Crowdsourcing in the document processing practice
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
Collaborative workforce, business process crowdsourcing as an alternative of BPO
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
The times they are a-changin': mobile payments in india
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
When a little knowledge isn't a dangerous thing
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Resource and Agreement Management in Dynamic Crowdcomputing Environments
EDOC '11 Proceedings of the 2011 IEEE 15th International Enterprise Distributed Object Computing Conference
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This paper describes an ethnographic study of an outsourced business process - the digitization of healthcare forms. The aim of the study was to understand how the work is currently organized, with an eye to uncovering the research challenges which need to be addressed if that work is to be crowdsourced. The findings are organised under four emergent themes: Workplace Ecology, Data Entry Skills and Knowledge, Achieving Targets and Collaborative Working. For each theme a description of how the work is undertaken in the outsourcer's Indian office locations is given, followed by the implications for crowdsourcing that work. This research is a first step in understanding how crowdsourcing might be applied to BPO activities. The paper examines features specific to form digitization - extreme distribution and form decomposition - and lightly touches on the crowdsourcing of BPO work more generally.