Predicting qos in scheduled crowdsourcing
CAiSE'12 Proceedings of the 24th international conference on Advanced Information Systems Engineering
Form digitization in BPO: from outsourcing to crowdsourcing?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Crowdsourcing tasks to social networks in BPEL4People
World Wide Web
Improving Wiki Article Quality Through Crowd Coordination: A Resource Allocation Approach
International Journal on Semantic Web & Information Systems
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Open Web-based and social platforms dramatically influence models of work. Today, there is an increasing interest in outsourcing tasks to crowd sourcing environments that guarantee professional processing. The challenge is to gain the customer's confidence by organizing the crowd's mixture of capabilities and structure to become reliable. This work outlines the requirements for a reliable management in crowd computing environments. For that purpose, distinguished crowd members act as responsible points of reference. These members mediate the crowd's workforce, settle agreements, organize activities, schedule tasks, and monitor behavior. At the center of this work we provide a hard/soft constraints scheduling algorithm that integrates existing agreement models for service-oriented systems with crowd computing environments. We outline an architecture that monitors the capabilities of crowd members, triggers agreement violations, and deploys counteractions to compensate service quality degradation.