The role of “help networks” in facilitating use of CSCW tools
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Activity theory and human-computer interaction
Context and consciousness
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
A diary study of information capture in working life
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The challenge of absent presence
Perpetual contact
Personal, Portable, Pedestrian: Mobile Phones in Japanese Life
Personal, Portable, Pedestrian: Mobile Phones in Japanese Life
Understanding and Designing for Intermediated Information Tasks in India
IEEE Pervasive Computing
Challenges in computerized job search for the developing world
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Troubles with the internet: the dynamics of help at home
Human-Computer Interaction
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Intermediated technology interaction in rural contexts
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 11th international conference on Ubiquitous computing
How smart homes learn: the evolution of the networked home and household
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
Kelsa+: digital literacy for low-income office workers
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Human–Computer Interaction and Global Development
Foundations and Trends in Human-Computer Interaction
Tangaza: frugal group messaging through speech and text
Proceedings of the First ACM Symposium on Computing for Development
Technology for emerging markets at MSR india
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Designing a phone broadcasting system for urban sex workers in India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Infrastructures for low-cost laptop use in Mexican schools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The times they are a-changin': mobile payments in india
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing for emerging rural users: experiences from China
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Adapting usability testing for oral, rural users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards a design model for women's empowerment in the developing world
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Postcolonial language and culture theory for HCI4D
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Cutting Chai, Jugaad, and Here Pheri: towards UbiComp for a global community
Personal and Ubiquitous Computing
Day labour mobile electronic data capture and browsing system
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Emergent practices around CGNet Swara, voice forum for citizen journalism in rural India
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Sharing in public: working with others in Ghanaian cybercafés
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Natural obsolescence of village phone
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Understanding negotiation in airtime sharing in low-income microenterprises
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The labor practices of service mediation: a study of the work practices of food assistance outreach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Affordances in HCI: toward a mediated action perspective
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
In dialogue: methodological insights on doing hci research in rwanda
CHI '12 Extended Abstracts on Human Factors in Computing Systems
IHCI'10 Proceedings of the 2010 international conference on Interaction Design & International Development
The liminal role of the information intermediary in community multimedia centres
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
A social scientist sits among ICTD workers
XRDS: Crossroads, The ACM Magazine for Students - ICT for Development: Bettering our world through technology
Family communication in rural and slum regions of Kenya
CHI '13 Extended Abstracts on Human Factors in Computing Systems
It takes a network to get dinner: designing location-based systems to address local food needs
Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
From infomediaries to infomediation at public access venues: lessons from a 3-country study
Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
Lean e-integration for development: the case of the national licensing center in Albania
Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2
InfoMe @ teen design days: a multi-disciplinary, design thinking approach to community development
Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2
Proceedings of the 4th Annual Symposium on Computing for Development
E-government intermediaries and the challenges of access and trust
ACM Transactions on Computer-Human Interaction (TOCHI)
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We describe a prevalent mode of information access in low-income communities of the developing world--intermediated interactions. They enable persons for whom technology is inaccessible due to non-literacy, lack of technology-operation skills, or financial constraints, to benefit from technologies through digitally skilled users--thus, expanding the reach of technologies. Reporting the results of our ethnography in two urban slums of Bangalore, India, we present three distinct intermediated interactions: inputting intent into the device in proximate enabling, interpretation of device output in proximate translation, and both input of intent and interpretation of output in surrogate usage. We present some requirements and challenges in interface design of these interactions and explain how they are different from direct interactions. We then explain the broader effects of these interactions on low-income communities, and present some implications for design.