The HomeNet field trial of residential Internet services
Communications of the ACM
Winona gets wired: technical difficulties in the home
Communications of the ACM
Information and Communication: Alternative Uses of the Internet in Households
Information Systems Research
The domestic economy: a broader unit of analysis for end user programming
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
International Journal of Human-Computer Studies
When the chips are down: Social and technical aspects of computer failure and repair
Interacting with Computers
Investigating ownership and the willingness to share information online
Computers in Human Behavior
Home networking and HCI: what hath god wrought?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The work to make a home network work
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Household technology adoption, use, and impacts: Past, present, and future
Information Systems Frontiers
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computer Supported Cooperative Work
The ins and outs of home networking: The case for useful and usable domestic networking
ACM Transactions on Computer-Human Interaction (TOCHI)
Intermediated technology use in developing communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '10 Extended Abstracts on Human Factors in Computing Systems
How smart homes learn: the evolution of the networked home and household
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
ICEbox: toward easy-to-use home networking
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
Internet parenting styles and the impact on Internet use of primary school children
Computers & Education
A study on network management tools of householders
Proceedings of the 2010 ACM SIGCOMM workshop on Home networks
Eden: supporting home network management through interactive visual tools
UIST '10 Proceedings of the 23nd annual ACM symposium on User interface software and technology
The effects of life disruptions on home technology routines
Proceedings of the 16th ACM international conference on Supporting group work
Supporting collaborative help for individualized use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social and technical challenges in parenting teens' social media use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning sustainability: families, learning, and next-generation eco-feedback technology
Proceedings of the 10th International Conference on Interaction Design and Children
Interacting with infrastructure: a case for breaching experiments in home computing research
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Refactoring network infrastructure to improve manageability: a case study of home networking
ACM SIGCOMM Computer Communication Review
How to motivate people to use internet at home: understanding the psychology of non-active users
Proceedings of the 10th asia pacific conference on Computer human interaction
Analysis of fixed broadband access and use in Thailand: Drivers and barriers
Telecommunications Policy
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Despite advances in technology, nearly everyone experiences technical challenges using home computers and the Internet. In a field trial of household Internet usage, 89% of 93 families needed support from a computer help desk in the 1st year they used the Internet. However, usually only the most technically involved members of the family requested external technical support, and this behavior was associated with other computer-related behaviors in the household. We explore the process by which a family member with comparatively high technical skill or enthusiasm, often a teenager, becomes the family guru, makes external support requests, and becomes the person in the family to whom others turn for technical help. The family guru benefits from this role, influences the household's adoption of technology, and represents an important link between households and computer support professionals. The role also is a fascinating example of the evolution of intergeneration relationships.