Using Stakeholder Theory to Analyze Telecenter Projects
Information Technologies and International Development
Different spaces for e-development: What can we learn from the capability approach?
Information Technology for Development - Development and the Promise of Technological Change
Intermediated technology use in developing communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Emergency communication and system design: the case of Indian ocean tsunami
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
HICSS '12 Proceedings of the 2012 45th Hawaii International Conference on System Sciences
E-Government systems in developing countries: stakeholders and conflict
EGOV'05 Proceedings of the 4th international conference on Electronic Government
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E-government services have transformed public services for citizens and organizations. Yet, the challenge remains to integrate the increasing number of projects and systems not only according to budgetary or political agendas, but based on what end-users expect from the new services. This study analyzes how lean management referring to increased value and reduction of waste could be applied to e-integration reforms for development. The findings are based on the new National Licensing Center in Albania, a developing country in South-East Europe. They suggest that integrated change takes time and there is significant resistance from old practices and structures, regardless of the information technology solutions. One-stop-shop agencies have the potential to enact lean management in practice by providing more standardized and efficient services for end-users. However, continuous improvements for integrated services require more attention than temporary projects for sustainable development.