Managing organizational innovation: the evolution from word processing to office information systems
Managing organizational innovation: the evolution from word processing to office information systems
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Toward high-performance knowledge workers (Reprint)
Computer-supported cooperative work: a book of readings
Work group structures and computer support: a field experiment
ACM Transactions on Information Systems (TOIS)
Patterns of sharing customizable software
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Cooperative support for computer work: a social perspective on the empowering of end users
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Patterns of contact and communication in scientific research collaborations
Intellectual teamwork
The interplay of work group structures and computer support
Intellectual teamwork
Access to, usage of, and outcomes from an electronic messaging system
ACM Transactions on Information Systems (TOIS)
The management of end user computing
Communications of the ACM
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Towards a new generation of authoring tools
SIGDOC '95 Proceedings of the 13th annual international conference on Systems documentation: emerging from chaos: solutions for the growing complexity of our jobs
Computer Supported Social Networking For Augmenting Cooperation
Computer Supported Cooperative Work
Recommending collaboration with social networks: a comparative evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Beyond relative advantage: factors in end-user uptake of computer supported cooperative work
Advanced topics in end user computing
Advanced topics in end user computing
Managing virtual knowledge networks: topology and performance
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
When the chips are down: Social and technical aspects of computer failure and repair
Interacting with Computers
International Journal of Learning Technology
Intermediated technology use in developing communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Coauthorship networks and academic literature recommendation
Electronic Commerce Research and Applications
A novel collaboration partner model based on the personal relationships of SNS
AMT'12 Proceedings of the 8th international conference on Active Media Technology
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The pattern of CSCW system users helping other using to resolve problems and make more effective use of such tools has been observed in a variety of settings, but little is known about how help patterns develop or their effects. Results from a pre-post study of the implementation of CSCW tools among university faculty, staff and administration indicate that the network of helping relationships is largely disaggregated and generally follows work group alignments rather than technical specialization. A relatively small group of “high providers” is responsible for most help to users, and tends to act as a liaison between central support staff and work group members. These providers are not systematically different from other personnel except in terms of their expertise. Implications of these findings for the development and cultivation of help relationships in support of CSCW are developed.