The management of end user computing
Communications of the ACM
The influence of training on use of end-user software
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel
User cube: a taxonomy of end users
Communications of the ACM
Investigating the support role of the information center
MIS Quarterly
Cooperative support for computer work: a social perspective on the empowering of end users
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Microcomputer training users?: do trained users differ from non-trained
ACM SIGMIS Database
Intensity of end user computing
ACM SIGMIS Database
Designers and their machines: CAD use and support in the US and Japan
Communications of the ACM
The use of information technology by managers of corporations in Greece to support decision making
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Staffing and managerial aspects of information systems in art museums: an example of nonprofits
SIGCPR '92 Proceedings of the 1992 ACM SIGCPR conference on Computer personnel research
Staffing and managerial aspects of information systems in art museums: an example of nonprofits
ACM SIGCPR Computer Personnel
AN is department dealing with end-user computing: a case study
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
The management of end-user computing: status and directions
ACM Computing Surveys (CSUR)
The role of “help networks” in facilitating use of CSCW tools
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research
Examining workgroup influence on technology usage: a community of practice perspective
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
ICIS '97 Proceedings of the eighteenth international conference on Information systems
ICIS '00 Proceedings of the twenty first international conference on Information systems
Computer anxiety and social workers: differences by access, use, and training
Journal of Technology in Human Services
Factors influencing the web access behavior in the workplace: a structural equation approach
Managing web usage in the workplace
Managing web usage in the workplace
Classifying web usage behavior in the workplace: an artificial neural network approach
Managing web usage in the workplace
Computing information technology
What is really important in supporting end-users?
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
The use of computer-based information systems by German managers to support decision making
Information and Management
The impact of user attitudes toward microcomputer usage on system usage and user satisfaction
ACM SIGCPR Computer Personnel
The relationship between information technology acceptance and organizational agility in Malaysia
Information and Management
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Testing a causal model of end-user application effectiveness
Journal of Management Information Systems
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Influence of experience on personal computer utilization: testing a conceptual model
Journal of Management Information Systems
Survey research methodology in management information systems: an assessment
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Middle managers' contribution to implemented information technology innovation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
A motivational model of microcomputer usage
Journal of Management Information Systems
User-developed applications: an empirical study of application quality and developer productivity
Journal of Management Information Systems
When the chips are down: Social and technical aspects of computer failure and repair
Interacting with Computers
Journal of Management Information Systems
Profiling Web Usage in the Workplace: A Behavior-Based Artificial Intelligence Approach
Journal of Management Information Systems
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 11th International Conference on Electronic Commerce
Adding contextual specificity to the technology acceptance model
Computers in Human Behavior
The relationship between information technology acceptance and organizational agility in Malaysia
Information and Management
Testing spreadsheet accuracy theory
Information and Software Technology
Electronic Commerce Research and Applications
Technostress: technological antecedents and implications
MIS Quarterly
Assessing the factors related to microcomputer usage by middle managers
International Journal of Information Management: The Journal for Information Professionals
Computer utilization in Jordanian industrial companies
International Journal of Information Management: The Journal for Information Professionals
Analysis of Information Technology Success in Small Firms in New Zealand
International Journal of Information Management: The Journal for Information Professionals
IT acceptance in a less-developed country: a motivational factor perspective
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management: Improving the Focus
Information Resources Management Journal
Information Resources Management for End User Computing: An Exploratory Study
Information Resources Management Journal
End-User Computing Success Factors: Further Evidence from a Developing Nation
Information Resources Management Journal
Disturbing Realities Concerning Data Policies in Organizations
Information Resources Management Journal
A Descriptive Model for End-User Acceptance of Information Centers
Information Resources Management Journal
Assessing the Impact of Information Centers on End-User Computing and Company Performance
Information Resources Management Journal
The Applicability of TAM Outside North America: An Empirical Test in the United Kingdom
Information Resources Management Journal
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This study investigates the usage pattern and sources of assistance for personal computer(PC) users in twelve organizations. The study found that PCs attract new computer users and the extent of PC usage was correlated with prior computer knowledge. The most important reason for using PCs was for specific professional work. Although managers spend fewer hours than their staff using their PCs, there was no relationship between the diversity of applications and organizational position. Overall, users were satisfied with their PCs, but not with the information they obtained from the written sources (i.e., manuals, documents, and journals). The best source of information for PC users were their own colleagues and their organization's information systems staff. Moreover, "lead users" played an important role as consultants to other users.Two divisions of a large manufacturing firm in our sample introduced PCs concurrently but under different policies. The two units provided a natural setting for assessing the impact of the technology. In the division that underwent extensive planning prior to the introduction of this technology, we found that users made significantly more use of internal consulting. In contrast, in the other division, where management had adopted an "individual initiatives and maximum freedom" policy for introducing this technology, the users made significantly less use of internal consulting, approaching outside vendors instead even though they felt the information obtained from the vendors was significantly lower in quality. Implications fort he management of personal computer technology are discussed.