Systems analysis in a complex environment: an interactive educational approach
Information and Management
Effects of decision support training and cognitive style on decision process attributes
Journal of Management Information Systems
Organizational factors affecting the success of end-user computing
Journal of Management Information Systems
Journal of the American Society for Information Science
Linking mechanism supporting end-user computing
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Harvard MBAs could be hazardous to IS managers
Infosystems
Strategies for end-user computing: An integrative framework
Journal of Management Information Systems
Training end users: an exploratory study
MIS Quarterly
MIS careers—a theoretical perspective
Communications of the ACM
End user computing: management, applications, & technology
End user computing: management, applications, & technology
Information systems skills requirements: 1980 & 1988
SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel
The systems analyst of the 1990's
SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel
The importance of individual differences in end-user training: The case for learning style
SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel
User cube: a taxonomy of end users
Communications of the ACM
What best predicts computer proficiency?
Communications of the ACM
The user-data processing relationship: a study in power and attitudes
ICIS '89 Proceedings of the tenth international conference on Information Systems
End-user training and computing effectiveness in public agencies: An empirical study
Journal of Management Information Systems
The importance of learning style in end-user training
MIS Quarterly
SIGCPR '91 Proceedings of the 1991 conference on SIGCPR
Training for end-user computing: are basic abilities enough for learning?
SIGCPR '86 Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conference
SIGCPR '86 Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conference
The management of end user computing
Communications of the ACM
Information systems curriculum recommendations for the 80s: undergraduate and graduate programs
Communications of the ACM
Curriculum recommendations for graduate professional programs in information systems
Communications of the ACM
Curriculum recommendations for undergraduate programs in information systems
Communications of the ACM
Education related to the use of computers in organizations
Communications of the ACM
Information Systems in Organizations
Information Systems in Organizations
Motivating and Managing Computer Personnel
Motivating and Managing Computer Personnel
A learning model of information systems: the effects of orienting materials, ability, expectations, and experience on performance, usage, and attitudes (advance, cognitive organizers, office automation, electronic mail, computers)
Conceptual models in training novice users of computer systems: effectiveness of abstract vs. analogical models and influence of individual differences
A comparison of applications-based and construct-based training methods for dss generator software
A comparison of applications-based and construct-based training methods for dss generator software
Organizational learning and management information systems
ACM SIGMIS Database
IT skills in the context of BigCo.
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
Critical IS professional activities and skills/knowledge: A perspective of IS managers
Computers in Human Behavior
The Journal of Strategic Information Systems
Self-regulated learning strategies and software training
Information and Management
Experience effects on the accuracy of self-assessed user competence
Information and Management
International Journal of Information Management: The Journal for Information Professionals
The Changing Roles of the Systems Analyst
Information Resources Management Journal
The IRM Curriculum Model: An International Curriculum Model for a 4-Year Undergraduate Program
Information Resources Management Journal
Information Systems Strategy Formation Embedded into a Continuous Organizational Learning Process
Information Resources Management Journal
Information Resources Management Journal
The Impact of IT Personnel Skills on IS Infrastructure and Competitive IS
Information Resources Management Journal
Information Resources Management Journal
Using a knowledge learning framework to predict errors in database design
Information Systems
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One of the fundamental issues inherent to both practice and academia emanates from the need to know what knowledge and skills personnel must possess to successfully perform their jobs. This article addresses this issue by performing an educational needs assessment, one that considers the deficiencies of both IS and end-user personnel. To this end, an instrument has been developed, tested, and completed by 275 employees within eight different organizations. The findings of this study suggest that among six different knowledge and skill areas, both IS and end-user personnel are most deficient in the area of "general IS knowledge" (e.g., IS policies and plans, fit between IS and organization, etc.). In addition, IS personnel appear to be in need of more "organizational knowledge" (e.g., organizational goals and objectives, critical success factors, etc.). End users, on the other hand, seem to require more IS-related skills (e.g., data access, use of software packages, etc.). The implications of these findings for practitioners and academicians focus on finding ways to improve the education and training programs currently in place.