Predicting performance in an introductory computer science course
Communications of the ACM
Linking mechanism supporting end-user computing
SIGCPR '85 Proceedings of the twenty-first annual conference on Computer personnel research
Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
The management of end user computing
Communications of the ACM
The Architecture of Cognition
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
The importance of learning style in end-user training
MIS Quarterly
Individual differences and conceptual models in training novice users
Human-Computer Interaction
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The goal of this paper is to emphasize that the design of effective end-user computing (EUC) training programs constitutes an important role to be undertaken by the MIS organization. Results of a study conducted under the EUC training/learning framework proposed by Bostrom et al (1986) are reported. The thesis of the framework is that a successful training program to teach EUC tools should be based on an integrated view of the training/learning process. It views learning as an ongoing process composed of two or more phases. The first phase - termed training -EF introduces the user to the tool.Subsequent to this initial period the user applies the tool on the job. Those phases are termed as problem solving phases. Three groups of variables are considered as relevant for each phase: the system/software to be learned, the training environment and the characteristic of the trainee. The interaction of these variables impact on the success of the learning and subsequent use of the tool by end-users.This study investigated the influence of basic cognitive abilities (representation of the trainee characteristic dimension) and training method (representation of the training environment dimension) on the learning of an EUC tool - IFPS. As proposed in the framework the basic abilities failed to substantially predict learning outcomes. However, differential outcomes for the training method were found.Based on the results, implications for the design of training procedures and future research directions are discussed.