Learning to use a word processor: by doing, by thinking, and by knowing
Human factors in computer systems
The Psychology of How Novices Learn Computer Programming
ACM Computing Surveys (CSUR)
Human Problem Solving
Software psychology: Human factors in computer and information systems (Winthrop computer systems series)
Designing for usability: key principles and what designers think
Communications of the ACM
Interface design issues for advice-giving expert systems
Communications of the ACM
Learning modes and subsequent use of computer-mediated communication systems
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The elicitation of system knowledge by picture probes
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Behavioral experiments on handmarkings
ACM Transactions on Information Systems (TOIS)
The influence of training on use of end-user software
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Learning by doing with simulated intelligent help
Communications of the ACM
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Empowering the student: prospects for an unintelligent tutoring system
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Smalltalk scaffolding: a case study of minimalist instruction
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cooperative support for computer work: a social perspective on the empowering of end users
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
An evaluation of animated demonstrations of learning computer-based tasks
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
Communications of the ACM
Usability engineering turns 10
interactions
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The CHI '95 conference electronic publication: introduction to an experiment
ACM SIGCHI Bulletin
A comprehension-based model of exploration
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The user's mental model of an information retrieval system
SIGIR '85 Proceedings of the 8th annual international ACM SIGIR conference on Research and development in information retrieval
SIGDOC '97 Proceedings of the 15th annual international conference on Computer documentation
Declarative information in software manuals: what's the use?
SIGDOC '97 Proceedings of the 15th annual international conference on Computer documentation
Intelligent help in a one-shot dialog: a protocol study
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Behavioral experiments on handmarkings
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Learning about hidden events in system interactions
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Training for end-user computing: are basic abilities enough for learning?
SIGCPR '86 Proceedings of the twenty-second annual computer personnel research conference on Computer personnel research conference
Computer human factors in computer interface design (panel session)
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Identifying and designing toward new user expectations in a prototype text-editor (panel session)
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Prompting, feedback and error correction in the design of a scenario machine
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM '85 Proceedings of the 1985 ACM annual conference on The range of computing : mid-80's perspective: mid-80's perspective
An iterative design methodology for user-friendly natural language office information applications
ACM Transactions on Information Systems (TOIS)
ACM Transactions on Information Systems (TOIS)
Training wheels in a user interface
Communications of the ACM
The human-computer interaction handbook
Designing for usability—key principles and what designers think
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Out of the video arcade, into the office: where computer games can lead productivity software
interactions - Help! User assistance and HCI
Exploring exploring a word processor
Human-Computer Interaction
Human-Computer Interaction
Procedures for obtaining and testing user-selected terminologies
Human-Computer Interaction
A keystroke analysis of learning and transfer in text editing
Human-Computer Interaction
Does the medium make a difference? two studies of writing with pen and paper and with computers
Human-Computer Interaction
Specific versus general procedures in instructions
Human-Computer Interaction
Theory-based design for easily learned interfaces
Human-Computer Interaction
Internalization and the use specificity of sevice knowledge
Human-Computer Interaction
A wizard of Oz study of advice giving and following
Human-Computer Interaction
A comprehension-based model of exploration
Human-Computer Interaction
The strategic use of complex computer systems
Human-Computer Interaction
A survey of software learnability: metrics, methodologies and guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Ease of use: a system design challenge
IBM Systems Journal
ToolClips: an investigation of contextual video assistance for functionality understanding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
GamiCAD: a gamified tutorial system for first time autocad users
Proceedings of the 25th annual ACM symposium on User interface software and technology
Understanding the process of learning touch-screen mobile applications
Proceedings of the 31st ACM international conference on Design of communication
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