Learning to use a word processor: by doing, by thinking, and by knowing
Human factors in computer systems
Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
Interface design issues for advice-giving expert systems
Communications of the ACM
TNT: a talking tutor 'n' trainer for teaching use of interactive computer systems
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An introductory algorithm teacher
SIGCSE '87 Proceedings of the eighteenth SIGCSE technical symposium on Computer science education
Word processing techniques and user learning preferences
ACM SIGCHI Bulletin
The effectiveness of a keystroke line in interactive tutorials
ACM SIGCHI Bulletin
Navigating integrated facilities: initiating and terminating interaction sequences
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making computer tasks at work more playful: Implications for systems analysts and designers
SIGCPR '88 Proceedings of the ACM SIGCPR conference on Management of information systems personnel
Dialogue management: support for dialogue independence
MIS Quarterly
A hyperCard tutorial that accommodates different learning styles
SIGUCCS '89 Proceedings of the 17th annual ACM SIGUCCS conference on User Services
Usability and hardcopy manuals: evaluating research designs and methods
SIGDOC '90 Proceedings of the 8th annual international conference on Systems documentation
Claims, observations and inventions: analysing the artifact
ACM SIGCHI Bulletin
Learning theory in practice: case studies of learner-centered design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Summarising task analysis for task-based design
CHI '93 INTERACT '93 and CHI '93 Conference Companion on Human Factors in Computing Systems
The design of guided learner-adaptable scaffolding in interactive learning environments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning a word processing system with training wheels and guided exploration
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
The Hotbox: efficient access to a large number of menu-items
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Prompting, feedback and error correction in the design of a scenario machine
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
“Let's see your search-tool!”—collaborative use of tailored artifacts in groupware
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Computing information technology
Promoting universal usability with multi-layer interface design
CUU '03 Proceedings of the 2003 conference on Universal usability
Designing a multi-layered image viewer
Proceedings of the third Nordic conference on Human-computer interaction
Stencils-based tutorials: design and evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hardening Web browsers against man-in-the-middle and eavesdropping attacks
WWW '05 Proceedings of the 14th international conference on World Wide Web
Proceedings of the 23rd annual international conference on Design of communication: documenting & designing for pervasive information
iLayer: MLD in an operating system interface
Proceedings of the working conference on Advanced visual interfaces
Informing the design of computer-based environments to support creativity
International Journal of Human-Computer Studies - Special issue: Computer support for creativity
Out of the video arcade, into the office: where computer games can lead productivity software
interactions - Help! User assistance and HCI
User help techniques for usable security
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Hard lessons: effort-inducing interfaces benefit spatial learning
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design and evaluation of reduced-functionality interfaces
CHI '07 Extended Abstracts on Human Factors in Computing Systems
Component-based tailorability: Enabling highly flexible software applications
International Journal of Human-Computer Studies
Animated demonstrations and training wheels interfaces in a complex learning environment
Interacting with Computers
Information Processing and Management: an International Journal
Evaluation of a role-based approach for customizing a complex development environment
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring exploring a word processor
Human-Computer Interaction
Individual differences and conceptual models in training novice users
Human-Computer Interaction
Errors in training computer skills: on the positive function of errors
Human-Computer Interaction
Expressing help at appropriate levels
Proceedings of the 26th annual ACM international conference on Design of communication
Designing new technologies for illiterate populations: A study in mobile phone interface design
Interacting with Computers
A survey of software learnability: metrics, methodologies and guidelines
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The accidental tutor: overlaying an intelligent tutor on an existing user interface
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Video Modeling for Training Older Adults to Use New Technologies
ACM Transactions on Accessible Computing (TACCESS)
Ease of use: a system design challenge
IBM Systems Journal
Beyond performance: Feature awareness in personalized interfaces
International Journal of Human-Computer Studies
Evaluating reduced-functionality interfaces according to feature findability and awareness
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction
Multi-Layered Interfaces to Improve Older Adults’ Initial Learnability of Mobile Applications
ACM Transactions on Accessible Computing (TACCESS)
Design and evaluation of a command recommendation system for software applications
ACM Transactions on Computer-Human Interaction (TOCHI)
AppMap: exploring user interface visualizations
Proceedings of Graphics Interface 2011
Patient-centered design: interface personalization for individuals with brain injury
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: users diversity - Volume Part II
Patina: dynamic heatmaps for visualizing application usage
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
OpenHTML: designing a transitional web editor for novices
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Exploiting spatial memory to design efficient command interfaces
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Crowdsourcing user interface adaptations for minimizing the bloat in enterprise applications
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Engineering adaptive user interfaces for enterprise applications
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Understanding the process of learning touch-screen mobile applications
Proceedings of the 31st ACM international conference on Design of communication
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New users of high-function application systems can become frustrated and confused by the errors they make in the early stages of learning. A training interface for a commercial word processor was designed to make typical and troublesome error states “unreachable,” thus eliminating the sources of some new-user learning problems. Creating a training environment from the basic function of the system itself afforded substantially faster learning coupled with better learning achievement and better performance on a comprehension post-test. A control group spent almost a quarter of their time recovering from the error states that the training interface blocked off. We speculate on how this training strategy might be refined, and more generally, on how function should be organized in a user interface.