Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
Training wheels in a user interface
Communications of the ACM
Interface design issues for advice-giving expert systems
Communications of the ACM
Dynamic screens and static paper
SIGDOC '85 Proceedings of the 4th annual international conference on Systems documentation
TNT: a talking tutor 'n' trainer for teaching use of interactive computer systems
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SIGBDP '90 Proceedings of the 1990 ACM SIGBDP conference on Trends and directions in expert systems
Learning a word processing system with training wheels and guided exploration
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Errors in training computer skills: on the positive function of errors
Human-Computer Interaction
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The recent technical literature abounds with a variety of studies documenting and analyzing the problems people encounter in learning to use contemporary computer equipment. This has been a major focus of the recent work in our laboratory ([6], [9]). The project such work must entrain is the development of design approaches to these problems. We have been and are developing alternate designs for training manuals and for in-system training ([2], [4], [5], [7]).This paper is a report of work in progress in this area. We describe a design approach to in-system training referred to as the Scenario Machine, and describe some initial results from an empirical learning study of four scenario machines.