Statistical semantics: analysis of the potential performance of keyword information systems
Human factors in computer systems
Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
Training wheels in a user interface
Communications of the ACM
Elements of Software Science (Operating and programming systems series)
Elements of Software Science (Operating and programming systems series)
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
The computer as an active communication medium
ACL '80 Proceedings of the 18th annual meeting on Association for Computational Linguistics
Formal Grammar and Human Factors Design of an Interactive Graphics System
IEEE Transactions on Software Engineering
The measurement of end-user computing satisfaction
MIS Quarterly
International Journal of Information Management: The Journal for Information Professionals
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While it is becoming increasingly obvious that the fundamental architecture of a system has a profound Influence on the quality of its human factors, the vast majority of human factors studies concern the surface of hardware (keyboards, screens) or the very surface of the software (command names, menu formats). In this paper, we discuss human factors and system architecture. We offer best-guess guidelines for what a system should be like and how it should be developed. In addition, we suggest ways in which advances in research and education could result in systems with better human factors. This paper is based on an address by L. M. Branscomb and a publication by the authors in the Proceedings of the IFIP 9th World Computer Congress, Paris, France, September 19-23, 1983.