Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
DETENTE: practical support for practical action
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The role of critiquing in cooperative problem solving
ACM Transactions on Information Systems (TOIS) - Special issue on computer—human interaction
The use of a knowledge-based system in conceptual data modeling
Decision Support Systems
A wizard of Oz study of advice giving and following
Human-Computer Interaction
The use of a knowledge-based system in conceptual data modeling
Decision Support Systems
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Video data for thirty-four cases of advice seeking, giving and following behavior at a graphical computer interface were analyzed in detail. The evidence indicated that clients followed prescriptive advice effectively and efficiently in slightly more than half the cases. For other cases, clients performed twice as many actions as needed in three times as much time and never reached prescribed states. A hypothesis that observed advice following difficulties were correlated with advice abstractness was not supported. Rather, it seems advice did not match well with clients' knowledge of the system in particular isolated details.