Learning to use word processors: problems and prospects
ACM Transactions on Information Systems (TOIS)
The evolution of user behavior in a computerized conferencing system
Communications of the ACM
Electronic mail usage analysis
CHI '82 Proceedings of the 1982 Conference on Human Factors in Computing Systems
Designing for usability: key principles and what designers think
Communications of the ACM
Design implications of a task-driven approach to unstructured cognitive tasks in office work
ACM Transactions on Information Systems (TOIS)
Usage patterns in an integrated voice and data communications system
ACM Transactions on Information Systems (TOIS)
Voice messaging enhancing the user interface design based on field performance
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The 1984 Olympic Message System: a test of behavioral principles of system design
Communications of the ACM
The design of phone-based interfaces for consumers
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Making usable, useful, productivity-enhancing computer applications
Communications of the ACM
An annotated bibliography of computer supported cooperative work
ACM SIGCHI Bulletin - Special issue: Computer supported cooperative work
Skip and scan: cleaning up telephone interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
Relief from the audio interface blues: expanding the spectrum of menu, list, and form styles
ACM Transactions on Computer-Human Interaction (TOCHI)
Working-memory failure in phone-based interaction
ACM Transactions on Computer-Human Interaction (TOCHI)
SCAN: designing and evaluating user interfaces to support retrieval from speech archives
Proceedings of the 22nd annual international ACM SIGIR conference on Research and development in information retrieval
Psychological research methods in the human use of computers (panel session)
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computer human factors in computer interface design (panel session)
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An office specification language based on path expressions
ACM SIGSMALL/PC Notes
Minimizing Ecological Gaps in Interface Design
IEEE Software
Designing for usability—key principles and what designers think
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Successful implementation of voice store and forward technology: a case study
ACM SIGOA Newsletter
FIELD STUDY OF A VOICE MAIL SYSTEM: DESIGN AND DESIGN-PROCESS IMPLICATIONS
ACM SIGCHI Bulletin
Dispelling "design" as the black art of CHI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using ITS to create an insurance industry application: a joint case study
Human-Computer Interaction
Speech filing: an office system for principals
IBM Systems Journal
Personas and decision making in the design process: an ethnographic case study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Do usability evaluators do what we think usability evaluators do?
Communication Design Quarterly Review
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