CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A user interface for deaf-blind people (preliminary report)
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Object lens: a “spreadsheet” for cooperative work
ACM Transactions on Information Systems (TOIS)
Context and orientation in hypermedia networks
ACM Transactions on Information Systems (TOIS)
The effects of device technology on the usability of advanced telephone functions
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The design of phone-based interfaces for consumers
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Toward a definition of voice documents
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Semistructured messages are surprisingly useful for computer-supported coordination
Computer-supported cooperative work
Hyperspeech: navigating in speech-only hypermedia
HYPERTEXT '91 Proceedings of the third annual ACM conference on Hypertext
ACM Transactions on Information Systems (TOIS)
HyperVoice: a phone-based CSCW platform
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
Capturing, structuring, and representing ubiquitous audio
ACM Transactions on Information Systems (TOIS)
SpeechSkimmer: interactively skimming recorded speech
UIST '93 Proceedings of the 6th annual ACM symposium on User interface software and technology
Assets '94 Proceedings of the first annual ACM conference on Assistive technologies
Relief from the audio interface blues: expanding the spectrum of menu, list, and form styles
ACM Transactions on Computer-Human Interaction (TOCHI)
SpeechSkimmer: a system for interactively skimming recorded speech
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on speech as data
1-800-hypertext: browsing hypertext with a telephone
Proceedings of the ninth ACM conference on Hypertext and hypermedia : links, objects, time and space---structure in hypermedia systems: links, objects, time and space---structure in hypermedia systems
Time-compression: systems concerns, usage, and benefits
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Exploring PC-telephone convergence with the enhanced telephony prototype
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 18th annual ACM symposium on User interface software and technology
The benefits of augmenting telephone voice menu navigation with visual browsing and search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A study of out-of-turn interaction in menu-based, IVR, voicemail systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Earpod: eyes-free menu selection using touch input and reactive audio feedback
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Blindsight: eyes-free access to mobile phones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Resilience in the face of innovation: Household trials with BubbleBoard
International Journal of Human-Computer Studies
Inherent usability problems in interactive voice response systems
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
An experimental study to explore usability problems of interactive voice response systems
ACIIDS'12 Proceedings of the 4th Asian conference on Intelligent Information and Database Systems - Volume Part III
Design and evaluation of adaptive interfaces for IVR systems
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Exploring the interplay between community media and mobile web in developing regions
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Assessing designs of interactive voice response systems for better usability
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
Spoken Dialog System: Gaining insights into developing a model from a game of cards
Proceedings of the 3rd International Conference on Human Computer Interaction
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The current generation of telephone interfaces is frustrating to use, in part because callers have to wait through the recitation of long prompts in order to find the options that interest them. In a visual medium, users would shift their gaze in order to skip uninteresting prompts and scan through large pieces of text. We present skip and scan, a new telephone interface style in which callers issue explicit commands to accomplish these same skipping and scanning activities. In a laboratory experiment, subjects made selections using skip and scan menus more quickly than using traditional, numbered menus, and preferred the skip and scan menus in subjective ratings. In a field test of a skip and scan interface, the general public successfully added and retrieved information without using any written instructions.