Skip and scan: cleaning up telephone interface
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Curing the menu blues in touch-tone voice interfaces
CHI '01 Extended Abstracts on Human Factors in Computing Systems
The benefits of augmenting telephone voice menu navigation with visual browsing and search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing an architecture for delivering mobile information services to the rural developing world
Proceedings of the 15th international conference on World Wide Web
An infrastructure for extending applications' user experiences across multiple personal devices
Proceedings of the 21st annual ACM symposium on User interface software and technology
Phone n' Computer: teaming up an information appliance with a PC
Personal and Ubiquitous Computing
The World Wide Telecom Web browser
Proceedings of the First ACM Symposium on Computing for Development
Speech recognition interface design for in-vehicle system
Proceedings of the 2nd International Conference on Automotive User Interfaces and Interactive Vehicular Applications
Community-oriented spoken web browser for low iiterate users
Proceedings of the 2013 conference on Computer supported cooperative work
Spoken Dialog System: Gaining insights into developing a model from a game of cards
Proceedings of the 3rd International Conference on Human Computer Interaction
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IVR (interactive voice response) menu navigation has long been recognized as a frustrating interaction experience. We propose an IM-based system that sends a coordinated visual IVR menu to the caller's computer screen. The visual menu is updated in real time in response to the caller's actions. With this automatically opened supplementary channel, callers can take advantages of different modalities over different devices and interact with the IVR system with the ease of graphical menu selection. Our approach of utilizing existing network infrastructure to pinpoint the caller's virtual location and coordinating multiple devices and multiple channels based on users' ID registration can also be more generally applied to create integrated user experiences across a group of devices.