The World Wide Telecom Web browser

  • Authors:
  • Sheetal K. Agarwal;Anupam Jain;Arun Kumar;Nitendra Rajput

  • Affiliations:
  • IBM India Research Lab, New Delhi, India;IBM India Research Lab, New Delhi, India;IBM India Research Lab, New Delhi, India;IBM India Research Lab, New Delhi, India

  • Venue:
  • Proceedings of the First ACM Symposium on Computing for Development
  • Year:
  • 2010

Quantified Score

Hi-index 0.00

Visualization

Abstract

In developing regions, literacy levels and Internet penetration is considerably low, but phone penetration is high and is growing rapidly. In such a setting, the World Wide Telecom Web (WWTW), commonly known as the Spoken Web, provides a compelling alternative to the World Wide Web, since it relies on audio interaction over the phone. WWTW consists of interconnected voice applications (called Voice-Sites) that can be accessed from any phone by making a simple phone call. In this paper, we present a browser for this WWTW, that enables these users to browse VoiceSites in a seamless fashion using spoken commands such as back, forward, new, history and bookmarks. The browser can be accessed by making a phone call to a specific number. To support access from any dumb phone instrument, it does not execute on the phone but on the server side. We discuss the scalability of this design and overcome the limitations of sequential speech interaction by disambiguating the browser commands with the VoiceSite's local commands. Simplicity of the user interface is vital for the usefulness of the browser for the low-literate population. This paper presents the concept, design, and usability of the Telecom Web browser.