Phone-based CSCW: tools and trials
ACM Transactions on Information Systems (TOIS)
Hanging on the ‘wire: a field study of an audio-only media space
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on speech as data
Your place or mine? Learning from long-term use of audio-video communication
Computer Supported Cooperative Work
The Boston peace and justice hotline: a phone-based community bulletin board
CHI '94 Conference Companion on Human Factors in Computing Systems
Design studies for a financial management system for micro-credit groups in rural india
CUU '03 Proceedings of the 2003 conference on Universal usability
WWTW: the world wide telecom web
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VoiceList: user-driven telephone-based audio content
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A comparative study of speech and dialed input voice interfaces in rural India
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A comparison of mobile money-transfer UIs for non-literate and semi-literate users
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Content creation and dissemination by-and-for users in rural areas
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
HIV health information access using spoken dialogue systems: touchtone vs. speech
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Speech vs. touch-tone: telephony interfaces for information access by low literate users
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Designing and evaluating voice-based virtual communities
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Making food, producing sustainability
CHI '10 Extended Abstracts on Human Factors in Computing Systems
The spoken web: a web for the underprivileged
ACM SIGWEB Newsletter
Proceedings of the 4th ACM Workshop on Networked Systems for Developing Regions
Proceedings of the 8th ACM Conference on Designing Interactive Systems
Social navigation for the spoken web
Proceedings of the fourth ACM conference on Recommender systems
GappaGoshti™: a social networking platform for information dissemination in the rural world
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Faceted search and browsing of audio content on spoken web
CIKM '10 Proceedings of the 19th ACM international conference on Information and knowledge management
World wide telecom web search: invited talk abstract
Proceedings of the 2010 international workshop on Searching spontaneous conversational speech
Proceedings of the FSE/SDP workshop on Future of software engineering research
Human–Computer Interaction and Global Development
Foundations and Trends in Human-Computer Interaction
Tangaza: frugal group messaging through speech and text
Proceedings of the First ACM Symposium on Computing for Development
The World Wide Telecom Web browser
Proceedings of the First ACM Symposium on Computing for Development
Using ICTs to meet the operational needs of community radio stations in India
Proceedings of the First ACM Symposium on Computing for Development
A case for custom silicon in enabling low-cost information technology for developing regions
Proceedings of the First ACM Symposium on Computing for Development
The Lwazi community communication service: design and piloting of a voice-based information service
Proceedings of the 20th international conference companion on World wide web
Design and implementation of contextual information portals
Proceedings of the 20th international conference companion on World wide web
Two-stream indexing for spoken web search
Proceedings of the 20th international conference companion on World wide web
Designing a phone broadcasting system for urban sex workers in India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
HCI for peace: a call for constructive action
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Infrastructures for low-cost laptop use in Mexican schools
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Folk music goes digital in India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
TapBack: towards richer mobile interfaces in impoverished contexts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Kheti: mobile multimedia in an agricultural co-operative
Personal and Ubiquitous Computing
Collecting and evaluating speech recognition corpora for 11 South African languages
Language Resources and Evaluation
An asymmetric communications platform for knowledge sharing with low-end mobile phones
Proceedings of the 24th annual ACM symposium adjunct on User interface software and technology
Social ranking for spoken web search
Proceedings of the 20th ACM international conference on Information and knowledge management
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Learning from marginalized users: reciprocity in HCI4D
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
SWAicons: spoken web audio icons - design, implications and evaluation
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Getting in touch with text: designing a mobile phone application for illiterate users to harness SMS
Proceedings of the 2nd ACM Symposium on Computing for Development
A voice service for user feedback on school meals
Proceedings of the 2nd ACM Symposium on Computing for Development
Emergent practices around CGNet Swara, voice forum for citizen journalism in rural India
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
VillageCell: cost effective cellular connectivity in rural areas
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
PhonePeti: exploring the role of an answering machine system in a community radio station in India
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Viral entertainment as a vehicle for disseminating speech-based services to low-literate users
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Participation and publics: supporting community engagement
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
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Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Spoken web: using voice as an accessibility tool for disadvantaged people in developing regions
ACM SIGACCESS Accessibility and Computing
Effects of application type on the choice of interaction modality in IVR systems
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
Understanding group communication in rural India
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
Gurgaon idol: a singing competition over community radio and IVRS
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Man versus machine: evaluating IVR versus a live operator for phone surveys in India
Proceedings of the 3rd ACM Symposium on Computing for Development
Exploring playback and recording of web-based audio media on low-end feature phones
Proceedings of the 3rd ACM Symposium on Computing for Development
A comparative study of voice and graphical user interfaces with respect to literacy levels
Proceedings of the 3rd ACM Symposium on Computing for Development
Exploring the usability of interactive voice response system's design
Proceedings of the 3rd ACM Symposium on Computing for Development
A participatory video and audio platform for community interaction using DVDs and IVR systems
Proceedings of the 3rd ACM Symposium on Computing for Development
Towards an information ecosystem for animal disease surveillance using voice services
Proceedings of the 3rd ACM Symposium on Computing for Development
On the use of goal-oriented methodology for designing agriculture services in developing countries
Proceedings of the International Conference on Management of Emergent Digital EcoSystems
Kwiizya: local cellular network services in remote areas
Proceeding of the 11th annual international conference on Mobile systems, applications, and services
Voice-based web access in rural Africa
Proceedings of the 5th Annual ACM Web Science Conference
Design and evaluation of adaptive interfaces for IVR systems
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Job opportunities through entertainment: virally spread speech-based services for low-literate users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
VideoKheti: making video content accessible to low-literate and novice users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Exploring the interplay between community media and mobile web in developing regions
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
UbiComp for grassroots urban food-growing communities
Proceedings of the 2013 ACM conference on Pervasive and ubiquitous computing adjunct publication
Integrating ODK Scan into the community health worker supply chain in Mozambique
Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
Community detection in cellular network traces
Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2
MVoice: a mobile based generic ICT tool
Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2
Ila Dhageyso: an interactive voice forum to foster transparent governance in Somaliland
Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes - Volume 2
Assessing designs of interactive voice response systems for better usability
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
Automatic speech recognition for under-resourced languages: A survey
Speech Communication
An experiment in reducing cellular base station power draw with virtual coverage
Proceedings of the 4th Annual Symposium on Computing for Development
Behavior analysis of low-literate users of a viral speech-based telephone service
Proceedings of the 4th Annual Symposium on Computing for Development
Proceedings of the 4th Annual Symposium on Computing for Development
How should users convey their location to an interactive voice response system?
Proceedings of the 4th Annual Symposium on Computing for Development
Sustainable HCI for grassroots urban food-growing communities
Proceedings of the 25th Australian Computer-Human Interaction Conference: Augmentation, Application, Innovation, Collaboration
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In this paper we present the results of a field study of Avaaj Otalo (literally, "voice stoop"), an interactive voice application for small-scale farmers in Gujarat, India. Through usage data and interviews, we describe how 51 farmers used the system over a seven month pilot deployment. The most popular feature of Avaaj Otalo was a forum for asking questions and browsing others' questions and responses on a range of agricultural topics. The forum developed into a lively social space with the emergence of norms, persistent moderation, and a desire for both structured interaction with institutionally sanctioned authorities and open discussion with peers. For all 51 users this was the first experience participating in an online community of any sort. In terms of usability, simple menu-based navigation was readily learned, with users preferring numeric input over speech. We conclude by discussing implications of our findings for designing voice-based social media serving rural communities in India and elsewhere.