International users interface
Avoiding cultural false positives
interactions
interactions
Requirements engineering: a roadmap
Proceedings of the Conference on The Future of Software Engineering
Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Social Analysis in the Requirements Engineering Process: From Ethnography to Method
RE '99 Proceedings of the 4th IEEE International Symposium on Requirements Engineering
Requirements interaction management
ACM Computing Surveys (CSUR)
Moving from cultural probes to agent-oriented requirements engineering
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Re-placing faith: reconsidering the secular-religious use divide in the United States and Kenya
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A comparison of mobile money-transfer UIs for non-literate and semi-literate users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Requirements of a mobile procurement framework for rural South Africa
Mobility '09 Proceedings of the 6th International Conference on Mobile Technology, Application & Systems
Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An exploratory study of unsupervised mobile learning in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Constructing identities through storytelling in diabetes management
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing with mobile digital storytelling in rural Africa
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Precise and usable requirements through an interactive model-based approach
Precise and usable requirements through an interactive model-based approach
Emerging innovation: the global expansion of seed accelerators
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
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Technological hubris occurs when attempts are made to develop technological solutions for marginalized groups. Despite being impoverished, these groups constitute the bulk of Information and Communication Technology (ICT) users. Developers all too often assume these peripheral, marginalized groups have the same needs as people in the core, developed countries and engineer technologies accordingly. Likewise, software engineers typically use the same approaches to elicit requirements and develop technologies for such groups. Both these tactics run the risk of disregarding the true needs of such users by not taking their environment, social order, or influences of either into account. Our position is that developers must reconsider current, widely adopted requirements engineering approaches when developing ICT for marginalized groups. We advocate embracing alternative techniques from the social sciences, here considering two such techniques, namely cultural probes and storytelling. We explore how these techniques can be adapted for software requirements.