WWTW: the world wide telecom web
Proceedings of the 2007 workshop on Networked systems for developing regions
Emerging markets: IT and the world's "bottom billion"
Communications of the ACM - A Direct Path to Dependable Software
Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Content creation and dissemination by-and-for users in rural areas
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
HIV health information access using spoken dialogue systems: touchtone vs. speech
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Speech vs. touch-tone: telephony interfaces for information access by low literate users
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
A voice service for user feedback on school meals
Proceedings of the 2nd ACM Symposium on Computing for Development
VillageCell: cost effective cellular connectivity in rural areas
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Man versus machine: evaluating IVR versus a live operator for phone surveys in India
Proceedings of the 3rd ACM Symposium on Computing for Development
A participatory video and audio platform for community interaction using DVDs and IVR systems
Proceedings of the 3rd ACM Symposium on Computing for Development
A smartphone-based ASR data collection tool for under-resourced languages
Speech Communication
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We present the design, development and pilot process of the Lwazi Community Communication Service (LCCS), a multilingual automated telephone-based information service. The service acts as a communication and dissemination tool that enables managers at local community centres to broadcast information (e.g. health, employment, social grants) to community workers and the communities they serve. The LCCS allows the recipients to obtain up-to-date, relevant information in a timely and efficient manner, overcoming the obstacles of transportation, time and costs incurred in trying to physically obtain information from the community centres. We discuss our experiences and fieldwork in piloting the LCCS at six locations nationally in the eleven official South African languages. We analyze the usage pattern from the pilot call logs and thereafter discuss the implications of these findings for future projects that design similar automated services for serving rural communities in developing world regions.