Designing a graphical user interface for healthcare workers in rural India
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Speech Communication - Special issue on interactive voice technology for telecommunication applications (IVITA '96)
Design studies for a financial management system for micro-credit groups in rural india
CUU '03 Proceedings of the 2003 conference on Universal usability
Mode preference in a simple data-retrieval task
HLT '93 Proceedings of the workshop on Human Language Technology
The Challenges of Technology Research for Developing Regions
IEEE Pervasive Computing
Speech and Language Processing (2nd Edition)
Speech and Language Processing (2nd Edition)
A comparative study of speech and dialed input voice interfaces in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Evaluation of IVR data collection UIs for untrained rural users
Proceedings of the First ACM Symposium on Computing for Development
Small-vocabulary speech recognition for resource-scarce languages
Proceedings of the First ACM Symposium on Computing for Development
Designing mobile interfaces for novice and low-literacy users
ACM Transactions on Computer-Human Interaction (TOCHI)
The Lwazi community communication service: design and piloting of a voice-based information service
Proceedings of the 20th international conference companion on World wide web
Collecting and evaluating speech recognition corpora for 11 South African languages
Language Resources and Evaluation
Mobile interface design for low-literacy populations
Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
Getting in touch with text: designing a mobile phone application for illiterate users to harness SMS
Proceedings of the 2nd ACM Symposium on Computing for Development
Discriminative pronunciation learning for speech recognition for resource scarce languages
Proceedings of the 2nd ACM Symposium on Computing for Development
A voice service for user feedback on school meals
Proceedings of the 2nd ACM Symposium on Computing for Development
Improving community health worker performance through automated SMS
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Multimodal interface model for socially dependent people
COST'10 Proceedings of the 2010 international conference on Analysis of Verbal and Nonverbal Communication and Enactment
Brazilian Portuguese speech-driven answering system
Proceedings of the 6th Euro American Conference on Telematics and Information Systems
Using mobile phones and open source tools to empower social workers in Tanzania
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Open data kit: tools to build information services for developing regions
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Query by babbling: a research agenda
Proceedings of the first workshop on Information and knowledge management for developing region
Effects of application type on the choice of interaction modality in IVR systems
Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
International Journal of Mobile Human Computer Interaction
Gurgaon idol: a singing competition over community radio and IVRS
Proceedings of the 3rd ACM Symposium on Computing for Development
Man versus machine: evaluating IVR versus a live operator for phone surveys in India
Proceedings of the 3rd ACM Symposium on Computing for Development
Exploring playback and recording of web-based audio media on low-end feature phones
Proceedings of the 3rd ACM Symposium on Computing for Development
Towards an information ecosystem for animal disease surveillance using voice services
Proceedings of the 3rd ACM Symposium on Computing for Development
Proceedings of the 4th Annual Symposium on Computing for Development
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Information access by low literate users is a difficult task. Critical information, such as in the field of healthcare, can often mean the difference between life and death. We have developed spoken language interface prototypes aimed at low literate users, and tested them with community health workers in Pakistan. We present results showing that 1) in contrast to previous reports in the literature, well-designed speech interfaces significantly outperform touch-tone equivalents for both low-literate and literate users, and that 2) literacy significantly impacts task success for both modalities.