Design studies for a financial management system for micro-credit groups in rural india
CUU '03 Proceedings of the 2003 conference on Universal usability
Text-free user interfaces for illiterate and semiliterate users
Information Technologies and International Development
A comparative study of speech and dialed input voice interfaces in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A comparison of mobile money-transfer UIs for non-literate and semi-literate users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Speech vs. touch-tone: telephony interfaces for information access by low literate users
ICTD'09 Proceedings of the 3rd international conference on Information and communication technologies and development
Evaluation of IVR data collection UIs for untrained rural users
Proceedings of the First ACM Symposium on Computing for Development
Using ICTs to meet the operational needs of community radio stations in India
Proceedings of the First ACM Symposium on Computing for Development
Designing a phone broadcasting system for urban sex workers in India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Experiences of deploying and commercializing a community radio automation system in India
Proceedings of the 2nd ACM Symposium on Computing for Development
Emergent practices around CGNet Swara, voice forum for citizen journalism in rural India
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
PhonePeti: exploring the role of an answering machine system in a community radio station in India
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
The Design of Everyday Things
Play and power: a ludic design proposal for ICTD
Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
Behavior analysis of low-literate users of a viral speech-based telephone service
Proceedings of the 4th Annual Symposium on Computing for Development
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In this paper, we describe several IVR usage and learnability insights that emerged from a singing competition held by a community radio station located in an urban community of low-income migrant workers. Our community radio station partner, Gurgaon Ki Awaaz, relies heavily on folk songs to build its content repository and develop a close rapport with its community; the station organized a competition called Gurgaon Idol, in which community members could call into an IVR system to record their songs, and vote to select the best songs. Our research yielded several insightful results on how to best solicit audio recordings on IVR, methods for crowdsourced voting on IVR, cultural preferences towards certain voting methods, how to help first-time IVR users learn the system, and practical tips to keep in mind when running such a competition. To the best of our knowledge, we are the first to explore usability of voice user interfaces for recording audio and for crowdsourced voting over IVR systems.