Text-free user interfaces for illiterate and semiliterate users
Information Technologies and International Development
Speech interfaces for equitable access to information technology
Information Technologies and International Development
User segmentation & UI optimization through mobile phone log analysis
Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
Speech interfaces for information access by low literate users
Speech interfaces for information access by low literate users
Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Where there's a will there's a way: mobile media sharing in urban india
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Deliberate interactions: characterizing technology use in Nairobi, Kenya
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Uncovering social spammers: social honeypots + machine learning
Proceedings of the 33rd international ACM SIGIR conference on Research and development in information retrieval
Designing mobile interfaces for novice and low-literacy users
ACM Transactions on Computer-Human Interaction (TOCHI)
Scalable distributed inference of dynamic user interests for behavioral targeting
Proceedings of the 17th ACM SIGKDD international conference on Knowledge discovery and data mining
Experiences of deploying and commercializing a community radio automation system in India
Proceedings of the 2nd ACM Symposium on Computing for Development
Emergent practices around CGNet Swara, voice forum for citizen journalism in rural India
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Viral entertainment as a vehicle for disseminating speech-based services to low-literate users
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Gurgaon idol: a singing competition over community radio and IVRS
Proceedings of the 3rd ACM Symposium on Computing for Development
Job opportunities through entertainment: virally spread speech-based services for low-literate users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hustling online: understanding consolidated facebook use in an informal settlement in Nairobi
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
| Hi-index | 0.00 |
We studied the behavior of users of a simple telephone-based voice modification and forwarding system, which has operated in Pakistan for about a year, attracting 165,000 users who interacted with the system by telephone over 636,000 times and generated very rich interaction data. Trying to cluster the users based on their activity profile, we found that they form a continuum rather than truly distinct clusters. We did discover that, with experience, users respond faster to menus (using more barge-in) and make fewer mistakes and abortive attempts. Finally we studied how users' choice of activity evolved over time, and found that with experience users show an increasing interest in message sending, become more explorative of the system's capabilities, and better adapt themselves to its constraints. Many new users seem to arrive with some preexisting knowledge of Polly's functionality, presumably through some back-channel information from their friends. Long-term users engage in lengthier calls from the start, and take a more active interest in voice modification and forwarding features.