Deliberate interactions: characterizing technology use in Nairobi, Kenya

Authors:
Susan P. Wyche;Thomas N. Smyth;Marshini Chetty;Paul M. Aoki;Rebecca E. Grinter
Affiliations:
Georgia Institute of Technology, Atlanta, GA, USA;Georgia Institute of Technology, Atlanta, GA, USA;Georgia Institute of Technology, Atlanta, GA, USA;Intel Labs Berkeley, Berkeley, CA, USA;Georgia Institute of Technology, Atlanta, GA, USA
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2010

Citing 25
Cited 27

Information technology in Kenya: a dynamic approach

Telematics and Informatics
Web prefetching between low-bandwidth clients and proxies: potential and performance

SIGMETRICS '99 Proceedings of the 1999 ACM SIGMETRICS international conference on Measurement and modeling of computer systems
Rapid ethnography: time deepening strategies for HCI field research

DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Exploring the vision of “Anytime, Anywhere” in the context of mobile work

Knowledge management and business model innovation
Dealing with mobility: understanding access anytime, anywhere

ACM Transactions on Computer-Human Interaction (TOCHI)
A delay-tolerant network architecture for challenged internets

Proceedings of the 2003 conference on Applications, technologies, architectures, and protocols for computer communications
Rhythm modeling, visualizations and applications

Proceedings of the 16th annual ACM symposium on User interface software and technology
Internet access in Africa: empirical evidence from Kenya and Nigeria

Telematics and Informatics - Special issue: Telecommunications development in Africa
"Constant, constant, multi-tasking craziness": managing multiple working spheres

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Predicting human interruptibility with sensors

ACM Transactions on Computer-Human Interaction (TOCHI)
"LINC-ing" the family: the participatory design of an inkable family calendar

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Mobile phones and paper documents: evaluating a new approach for capturing microfinance data in rural India

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A study of the use of mobile phones by older persons

CHI '06 Extended Abstracts on Human Factors in Computing Systems
"It's always there, it's always on": Australian freelancer's management of availability using mobile technologies

Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Informing the development of calendar systems for domestic use

ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Asynchronous remote medical consultation for Ghana

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Fair and efficient scheduling in data ferrying networks

CoNEXT '07 Proceedings of the 2007 ACM CoNEXT conference
HCI Beyond the GUI: Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces

HCI Beyond the GUI: Design for Haptic, Speech, Olfactory, and Other Nontraditional Interfaces
Designing e-learning games for rural children in India: a format for balancing learning with fun

Proceedings of the 7th ACM conference on Designing interactive systems
Designing for nomadic work

Proceedings of the 7th ACM conference on Designing interactive systems
Plastic: a metaphor for integrated technologies

UbiComp '08 Proceedings of the 10th international conference on Ubiquitous computing
Texture displays: a passive approach to tactile presentation

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Web search and browsing behavior under poor connectivity

CHI '09 Extended Abstracts on Human Factors in Computing Systems
Human-centered computing in international development

CHI '09 Extended Abstracts on Human Factors in Computing Systems
Principles of smart home control

UbiComp'06 Proceedings of the 8th international conference on Ubiquitous Computing

Designing for everyday interactions in HCI4D

interactions
UNDER DEVELOPMENT: While the meter is running: computing in a capped world

interactions
Tangaza: frugal group messaging through speech and text

Proceedings of the First ACM Symposium on Computing for Development
Analyzing and accelerating web access in a school in peri-urban India

Proceedings of the 20th international conference companion on World wide web
Traffic characterization and internet usage in rural Africa

Proceedings of the 20th international conference companion on World wide web
Out there

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Infrastructures for low-cost laptop use in Mexican schools

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Postcolonial language and culture theory for HCI4D

CHI '11 Extended Abstracts on Human Factors in Computing Systems
Computer viruses in urban Indian telecenters: characterizing an unsolved problem

NSDR '11 Proceedings of the 5th ACM workshop on Networked systems for developing regions
Gotta catch 'em all!: innoculous: enabling epidemiology of computer viruses in the developing world

NSDR '11 Proceedings of the 5th ACM workshop on Networked systems for developing regions
"This is how we do it in my country": a study of computer-mediated family communication among kenyan migrants in the united states

Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
VillageShare: facilitating content generation and sharing in rural networks

Proceedings of the 2nd ACM Symposium on Computing for Development
ICTD interventions: trends over the last decade

Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
Viral entertainment as a vehicle for disseminating speech-based services to low-literate users

Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
You're capped: understanding the effects of bandwidth caps on broadband use in the home

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding NUI-supported nomadic social places in a Brazilian health care facility

Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems
How bad is good enough?: exploring mobile video quality trade-offs for bandwidth-constrained consumers

Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
"Facebook is a luxury": an exploratory study of social media use in rural Kenya

Proceedings of the 2013 conference on Computer supported cooperative work
Family communication in rural and slum regions of Kenya

CHI '13 Extended Abstracts on Human Factors in Computing Systems
Digital apartheid: an ethnographic account of racialised hci in Cape Town hip-hop

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hustling online: understanding consolidated facebook use in an informal settlement in Nairobi

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Home computing unplugged: why, where and when people use different connected devices at home

Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
Peeking behind the NAT: an empirical study of home networks

Proceedings of the 2013 conference on Internet measurement conference
Chale, how much it cost to browse?: results from a mobile data price transparency trial in Ghana

Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
TroTro: web browsing and user interfaces in rural Ghana

Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1
Measuring broadband performance in South Africa

Proceedings of the 4th Annual Symposium on Computing for Development
Behavior analysis of low-literate users of a viral speech-based telephone service

Proceedings of the 4th Annual Symposium on Computing for Development

Quantified Score

Hi-index	0.01

Visualization

Abstract

We present results from a qualitative study examining how professionals living and working in Nairobi, Kenya regularly use ICT in their everyday lives. There are two contributions of this work for the HCI community. First, we provide empirical evidence demonstrating constraints our participants encountered when using technology in an infrastructure-poor setting. These constraints are limited bandwidth, high costs, differing perceptions of responsiveness, and threats to physical and virtual security. Second, we use our findings to critically evaluate the "access, anytime and anywhere" construct shaping the design of future technologies. We present an alternative vision called deliberate interactions--a planned and purposeful interaction style that involves offline preparation and discuss ways ICT can support this online usage behavior.